I'm missing most emails that should have been received during the outage and still again, cannot log in. Every time I log into webmail it logs in, refreshes and boots me out asking me to log in again...and again...and again...and again. :/
It's especially annoying since the "official company line" (at least on twitter) is that most Telus customers are now able to send/receive emails. Guess I'm unlucky as I can't even get the telus webmail page to load up much less attempt to log in.
Still no TELUS webmail service - since it is a web service, it should not matter where you are geographically located.
Has anyone called their CEO? https://www.telus.com/en/about/company-overview/executive-team
or Tony Geheran Chief Customer Officer https://www.telus.com/en/about/company-overview/executive-team/tony-geheran
This looks to be Burnaby office number:
You think calling the CEO etc is going to get it fixed faster? It won't. It'll still be the same people working on fixing it as are working on it now.
@Nighthawk - it may not help get it fixed faster, but it would not hurt to let them know what their customers think and the business impact on this community. It could be that they are not 100% aware of the impact that this outage could have on Customer Churn, which is a measure that they have and they report to shareholders and the financial markets.
I'm in Surrey, BC and am now able to successfully connect to pop.telus.net:110, pop.telus.net:995, and smtp.telus.net:25. I tried sending several messages from 2 different accounts and 3 different devices. Only one message was delivered. Telus webmail allows me to log in, but it receives no mail and any mail sent with it just disappears without being delivered. smtp.telus.net:465 still doesn't work. No matter what method I use to retrieve emails, NO messages sent to me yesterday have arrived. In short, Telus email is NOT working properly yet.
Redundant systems, RAID storage systems, fail-over solutions, and data backup solutions have been around for a very long time, Telus. Even minor email service providers make use of them so as not to inflict Telus-calibre email service on their customers. Why have we been suffering email problems for a week already, culminating with a total collapse yesterday? You owe all of us a very public apology, a detailed explanation of how this situation came to be, exactly what we should be expecting in terms of lost email messages, and what will be done so that this never happens again. I suggest monetary compensation for all affected customers in an amount no less than one month's Telus Internet service fees (anything less will leave Telus thinking this was just a minor problem, which IT IS NOT).
smtp.telus.net:1025 with login still not working as well
Task '********@telus.net - Sending' reported error (0x800CCC67) : ' The server responded: 421 mtlp000084 cmsmtp ESMTP server temporarily not available'
From the outages notice:
"Most customers are now able to access their email accounts, which are once again fully operational."
What the what? "Most customers"? I guess the very, very few customers left without e-mails must be on here raising mischief with multiple Telus Neighbourhood accounts LOL.
I'm in Airdrie, Ab and I rec'd email last evening, then nothing until this morning around 9am. got two messages, then down again. Been down since. This is getting ridiculous. How can a company that charges so much for the net, can treat their customers this way?
Please FIX this problem Telus !! ASAP