Personally, because I can, I will be severing my relationship with Telus. There are other options available and other companies that would likely not display so much disrespect to paying customers. It feel like they have taken their service training from the airlines.
I've been down for almost a week now. This is has cost me money and wreaked havoc with my social life.
I had no idea how much I rely on e-mail.
Telus better come up with a happy solution for me or I dump all my services.
Maybe spend less money on all those pretty pictures and spend more in I.T..
I work at a major University in Customer Support and IT, and I provide independent service to several businesses whose livelihood depends on Telus business e-mail. I find 2 things shocking:
1. That Telus did not at least post a banner on the website advising customers of this outage, informing them that the problem was being addressed, and apologizing for the incident. It didn't have to be long, but you can't hang users in the wind with no explanation. Making them phone customer service and wait for an hour to ask about it is nuts. Making customers look for an "Outage" page and have to sign into it just to be told there's a problem is pretty well like hiding the dirt under the carpet.
2. Rule #1 of ANY business is business-critical systems must be backed up with a secondary system. Yes, I know some things are impossible or prohibitive to back up, but hardware is not one of them. Especially when your business customers depend on it. This was a Boeing 747 Max size issue, and Telus pretended it didn't exist. Someone should be gone by day's end.
Telus' outage page at www.telus.com/outages now estimates full recovery around 1:00PM. Of course, with perhaps over 2 million users between businesses and people trying to get back in and move messages, that may be complicated.
Mine's not back yet. But I recall when Telus had that annoying outage a few months ago that when the e-mail came back, the most recent e-mails came in first. A little while later, more came through that were older. As far as I could tell (because who can say for sure?) all the e-mails came through from the outage days. It could be the same this time.