Webmail/Telus email is currently down.

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zaphod
Resident

Ya, pathetic service, and not anything new for these yahoos!  That's why I've started calling them..."Won't Telus"!

Sf
Neighbour
So when do you anticipate this issue to be resolved?
canucks4life
Ambassador
Early tomorrow is latest update...obviously this must be something major I wouldn't be surprised if we have lost mail once service is back.
Knob
Neighbour

At this rate we will be lucky to get email service today.  Too bad Telus can't spend a little bit more money on the email servers and software like they do on data platforms like texting.

xl CPU Alum
CPU Alum

I'm seeing email service return shortly before 3am PST.

KanoeKid
Connector

7am mountian Friday Aug 16

No email,

It's interesting that a large Canadian communications provider is down for this long.

Do they have High Availability for Telus Mail?

Disaster recovery?

Redundant systems?
Service levels that they strive to maintain?

 

Communications plan with their customers?

 

Any TELUS employees on this Forum?

 

Jhvicbc
Resident

Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday. 

KanoeKid
Connector

Good to hear that it's back for you - not so good that there are missing messages that may not be recovered.

I still have "Looks like we can't find that page" message & URL header says service unavailable.

KanoeKid
Connector

Back in Alberta and no emails from yesterday.

Jhvicbc
Resident

@Jhvicbc wrote:

Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday. 


 Email is down again. 

losingtelus
Resident

Personally, because I can, I will be severing my relationship with Telus.  There are other options available and other companies that would likely not display so much disrespect to paying customers.  It feel like they have taken their service training from the airlines.

KanoeKid
Connector

I'm seeing issues - can log in and then select a message, it crashes and goes to sign in page.

Any TELUS Employees on this forum? 

If this happened internally at TELUS, what would happen? Is this a service level that TELUS employees would be able to work with/accept?

fireguy
Friendly Neighbour

I've been down for almost a week now. This is has cost me money and wreaked havoc with my social life.
I had no idea how much I rely on e-mail.
Telus better come up with a happy solution for me or I dump all my services.
Maybe spend less money on all those pretty pictures and spend more in I.T..
Disgusting.
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smith2ing
Neighbour

I work at a major University in Customer Support and IT, and I provide independent service to several businesses whose livelihood depends on Telus business e-mail. I find 2 things shocking:

 

1. That Telus did not at least post a banner on the website advising customers of this outage, informing them that the problem was being addressed, and apologizing for the incident. It didn't have to be long, but you can't hang users in the wind with no explanation. Making them phone customer service and wait for an hour to ask about it is nuts. Making customers look for an "Outage" page and have to sign into it just to be told there's a problem is pretty well like hiding the dirt under the carpet.

 

2. Rule #1 of ANY business is business-critical systems must be backed up with a secondary system. Yes, I know some things are impossible or prohibitive to back up, but hardware is not one of them. Especially when your business customers depend on it. This was a Boeing 747 Max size issue, and Telus pretended it didn't exist. Someone should be gone by day's end.

G2H
Resident

Ever heard of Peter Principle? I digress. Can sporadically send but does not receive.

smith2ing
Neighbour

Telus' outage page at www.telus.com/outages now estimates full recovery around 1:00PM. Of course, with perhaps over 2 million users between businesses and people trying to get back in and move messages, that may be complicated.

Irishgranny
Ambassador

Still down in Abbotsford.  

 

Irishgranny
Ambassador

To those who have webmail back....were ALL your emails restored or did you lose the ones that arrived during the outage ?

Highlighted
SH1
Connector

Mine's not back yet.  But I recall when Telus had that annoying outage a few months ago that when the e-mail came back, the most recent e-mails came in first.  A little while later, more came through that were older.  As far as I could tell (because who can say for sure?) all the e-mails came through from the outage days.  It could be the same this time.

Moosefield
Resident

It usually sorts itself out. Perhaps the industrious techs at Telus will be able to enjoy the weekend!