Webmail/Telus email is currently down.

Reply
Highlighted
Connector

I'm seeing issues - can log in and then select a message, it crashes and goes to sign in page.

Any TELUS Employees on this forum? 

If this happened internally at TELUS, what would happen? Is this a service level that TELUS employees would be able to work with/accept?

Highlighted
Friendly Neighbour

I've been down for almost a week now. This is has cost me money and wreaked havoc with my social life.

I had no idea how much I rely on e-mail.

Telus better come up with a happy solution for me or I dump all my services.

Maybe spend less money on all those pretty pictures and spend more in I.T..

Disgusting.

Highlighted
Friendly Neighbour
  • I've been down for almost a week now. This is has cost me money and wreaked havoc with my social life.
    I had no idea how much I rely on e-mail.
    Telus better come up with a happy solution for me or I dump all my services.
    Maybe spend less money on all those pretty pictures and spend more in I.T..
    Disgusting.
    Reply
Highlighted
Connector
Telus;
no matter Telus's problem with a service you are getting paid to supply, and Telus pounds to customers to go paperless, along with most large businesses how is this supposed to work when the service constantly crashes?

Highlighted
Friendly Neighbour

I've been down for almost a week now. This is has cost me money and wreaked havoc with my social life.
I had no idea how much I rely on e-mail.
Telus better come up with a happy solution for me or I dump all my services.
Maybe spend less money on all those pretty pictures and spend more in I.T..
Disgusting.
Reply

Highlighted
Resident
Is there a specific place to look for updates in this problem? Thanks you.
Highlighted
Ambassador

My wife's email is working, mine is atill down, WTF¿?

Highlighted
Neighbour

I work at a major University in Customer Support and IT, and I provide independent service to several businesses whose livelihood depends on Telus business e-mail. I find 2 things shocking:

 

1. That Telus did not at least post a banner on the website advising customers of this outage, informing them that the problem was being addressed, and apologizing for the incident. It didn't have to be long, but you can't hang users in the wind with no explanation. Making them phone customer service and wait for an hour to ask about it is nuts. Making customers look for an "Outage" page and have to sign into it just to be told there's a problem is pretty well like hiding the dirt under the carpet.

 

2. Rule #1 of ANY business is business-critical systems must be backed up with a secondary system. Yes, I know some things are impossible or prohibitive to back up, but hardware is not one of them. Especially when your business customers depend on it. This was a Boeing 747 Max size issue, and Telus pretended it didn't exist. Someone should be gone by day's end.

Highlighted
Resident

My webmail has been down since Wednesday night in Airdrie. I was to get an email yesterday concerning a job. I needed to respond to that email with info. I sure hope this outage hasn't messed that up. I've been unemployed for almost a year and I need this job. Not impressed at all!!!

Highlighted
Resident

Ever heard of Peter Principle? I digress. Can sporadically send but does not receive.

Highlighted
Neighbour

Telus' outage page at www.telus.com/outages now estimates full recovery around 1:00PM. Of course, with perhaps over 2 million users between businesses and people trying to get back in and move messages, that may be complicated.

Highlighted
Ambassador

Still down in Abbotsford.  

 

Highlighted
Connector

I'm in Vancouver. As of 11:50 service is intermittent both POP & webmail. I've been using my Gmail account and perhaps this episode is the signal for me to ease my main email over there. Serious incompetence at Telus that, if past experience is any indication, will not be addressed. Maybe less spent on cute animal advertising and more technical competence and dependability would be a good start. 

Highlighted
Ambassador

To those who have webmail back....were ALL your emails restored or did you lose the ones that arrived during the outage ?

Highlighted
Connector

Mine's not back yet.  But I recall when Telus had that annoying outage a few months ago that when the e-mail came back, the most recent e-mails came in first.  A little while later, more came through that were older.  As far as I could tell (because who can say for sure?) all the e-mails came through from the outage days.  It could be the same this time.

Highlighted
Neighbour

It usually sorts itself out. Perhaps the industrious techs at Telus will be able to enjoy the weekend!

Highlighted
Helpful Neighbour
Well said!
Highlighted
Neighbour

For personal e-mailing, go ahead and use Google, Yahoo or Hotmail. Lots of storage space and who cares if the NSA can see who you write. But for business you're better off going with a plan from an e-mail hosting company who will try and provide a domain that is based on your business name and can give you storage in Canada and local support with connections from fixed and mobile devices. Get it set up. Advise your customers of the change, put a forwarding rule on your Telus account and enhance your business profile.

Highlighted
Ambassador
I got some Email's from yesterday and one about 630am this morning but nothing since including the test ones sent myself from Gmail/Yahoo...no more errors at the moment here but was getting SMTP ones still all day on phone.
Highlighted
Ambassador
I meant to say no more incoming POP errors but still unable to send SMTP.
Highlighted
Coach

Hilarious you have to login to see the outages page.

Highlighted
Resident

also no SMTP

and who'se bright idea was to not sort this with the MOST RECENT POSTS FIRST!

Highlighted
Resident

I'm missing most emails that should have been received during the outage and still again, cannot log in.  Every time I log into webmail it logs in, refreshes and boots me out asking me to log in again...and again...and again...and again. 😕

Highlighted
Resident

Click the three little dots by the forum title you can choose how you would like it sorted

Highlighted
Coach

Or be like Kramer & choose to opt out of receiving mail!

 

https://www.youtube.com/watch?v=tyEuHED5mLw

The USPS was obsolete, even back in 1997. In order to continue they dedicate the majority of their operation to processing and delivering junk mail. The USPS...
Highlighted
Friendly Neighbour

Now that telus webmail is back up, i can log into my account, however, when i try to select/view certain e-mails, it logs me out of my accont, preventing me from reading them. Please fix this!

Highlighted
Coach

LOL.  Consider yourself lucky.  I can't even get the telus webmail page to load!

 

Highlighted
Ambassador

Try this website:

 

http://outagereport.ca/telus

Highlighted
Community Power User
Community Power User

There is already an existing discussion on email. Please post there. 


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂
Highlighted
Coach

It's especially annoying since the "official company line" (at least on twitter) is that most Telus customers are now able to send/receive emails.  Guess I'm unlucky as I can't even get the telus webmail page to load up much less attempt to log in.