Webmail/Telus email is currently down.

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Ambassador

Sorry..can't find the post that I was referring to...it's gone.

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Connector

@Irishgranny , I think what you're referring to is on the 1st page of this topic

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Connector

I saw an update about the outage

 

 

Outage.PNG

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Friendly Neighbour

The email system is down so I guess we all get a refund? Isn't that the way it is supposed to happen when you pay for a service they don't provide....you get your money back?

How can a sophisticated electronics company screw up their own email system for over 12 hours? I'm .....frustrated!!!!

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Ambassador

Webmail is down...

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Connector

@Canucklehead , I agree but the email is for free as long as we have TELUS Services. so if the email is for free, then there may not be anything to be refunded.

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Connector

@BeefPorkChicken: Telus email is definitely NOT a free extra. We pay a lot of money for a package of services, amongst which are Internet access and email. A compensation payment is most definitely in order, and not a small one.

 

@Canucklehead: This email problem is not merely 12 hours old. It has simply gotten worse for more people in the last 12 hours. The email problem is about a week old. I know this because I was trying to resolve it for another household that I support. The useless admission of email problems that the Telus phone support auto-attendant plays on your way to the end of a very long queue was already playing a week ago.

 

It is absolutely ridiculous that Telus is reporting that the cause is still "Undetermined at this time" after a week. It begs a question about competency. Also, how does Telus estimate time of repair to be this evening when they admit they've no idea what the problem is? One might reasonably suppose at least one of the cause or estimate statements is deliberately untrue.

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Resident

i am in south central B.C. no telus email and webmail not accessible since early today (Aug. 15). Cannot reach a Telus operator on the phone. Telus charges very high prices for phone and internet services yet they have no actual customer service. The CEO should be sacked along with all senior management and hire people who actually care about good service.

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Ambassador

Screenshot_20190815-210914_Chrome.jpg

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Neighbour
It is so disappointing that Telus email is still down, it has been over 14 hours. Shaw is starting to look good to me
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Neighbour
Also it is lost frustrating that they have not kept us updated I waited over 1 1/2 hours on the Phone to speak to a person who had no information
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Neighbour
So when do you anticipate this issue to be resolved?
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Ambassador
Early tomorrow is latest update...obviously this must be something major I wouldn't be surprised if we have lost mail once service is back.
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Ambassador

SO WTF IS GOING ON??
Been down all day, your propeller heads all on holidays or something?
Pathetic!

 

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Connector

@Sf , Its says tomorrow morning on my outage app. so hopefully we can use it by then

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Resident

I am overseas and can not access my telus email , webmail.telus.net is not responding , any idea what 's happen? this is been the case for last 24 hours ?

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Ambassador

Still down in Abbotsford..11:10pm

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Connector

@Isaeblla , Webmail servers have been down since this morning and its due to an outage . they said that its due to a Hardware Issue at a TELUS Facility

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Ambassador

IMG_0039.png

 

They are calling for restoration after 2am at this point. Sounds like a server crashed. 

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Neighbour

At this rate we will be lucky to get email service today.  Too bad Telus can't spend a little bit more money on the email servers and software like they do on data platforms like texting.

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CPU Alum
CPU Alum

I'm seeing email service return shortly before 3am PST.

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Connector

7am mountian Friday Aug 16

No email,

It's interesting that a large Canadian communications provider is down for this long.

Do they have High Availability for Telus Mail?

Disaster recovery?

Redundant systems?
Service levels that they strive to maintain?

 

Communications plan with their customers?

 

Any TELUS employees on this Forum?

 

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Resident

Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday. 

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Connector

Good to hear that it's back for you - not so good that there are missing messages that may not be recovered.

I still have "Looks like we can't find that page" message & URL header says service unavailable.

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Connector

Back in Alberta and no emails from yesterday.

Friendly Neighbour

The email is an integral part of the internet services, I would not be here without the email service I'd have gone to Shaw or even Uniserve. I suspect that a portion of the funds paid towards the internet service are used to provide the email service such as it is and with such poor service recently maybe they should refund that portion.   

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Resident

Well I'm in Calgary and it's been over 24 hours since I could access my e-mail. 

 

I note above it says 2am restart, but NOT working here.

 

The lack of communication from Telus is shocking - surely they could have something up on this site to explain what the problem was, time line for fixing etc. To have a post form last night anticipating fix by 2am and then nothing is pathetic.

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Resident

@Jhvicbc wrote:

Email is back for me in Esquimalt. But oldest one is 2:35 am so I’m missing whatever was sent yesterday. 


 Email is down again. 

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Resident

Personally, because I can, I will be severing my relationship with Telus.  There are other options available and other companies that would likely not display so much disrespect to paying customers.  It feel like they have taken their service training from the airlines.

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Resident

My Webmail -dewiens@telus.net, will open, then stay on a few seconds, and go back to log in.  This cycle just repeats itself.