The email system is down so I guess we all get a refund? Isn't that the way it is supposed to happen when you pay for a service they don't provide....you get your money back?
How can a sophisticated electronics company screw up their own email system for over 12 hours? I'm .....frustrated!!!!
@BeefPorkChicken: Telus email is definitely NOT a free extra. We pay a lot of money for a package of services, amongst which are Internet access and email. A compensation payment is most definitely in order, and not a small one.
@Canucklehead: This email problem is not merely 12 hours old. It has simply gotten worse for more people in the last 12 hours. The email problem is about a week old. I know this because I was trying to resolve it for another household that I support. The useless admission of email problems that the Telus phone support auto-attendant plays on your way to the end of a very long queue was already playing a week ago.
It is absolutely ridiculous that Telus is reporting that the cause is still "Undetermined at this time" after a week. It begs a question about competency. Also, how does Telus estimate time of repair to be this evening when they admit they've no idea what the problem is? One might reasonably suppose at least one of the cause or estimate statements is deliberately untrue.
i am in south central B.C. no telus email and webmail not accessible since early today (Aug. 15). Cannot reach a Telus operator on the phone. Telus charges very high prices for phone and internet services yet they have no actual customer service. The CEO should be sacked along with all senior management and hire people who actually care about good service.
7am mountian Friday Aug 16
It's interesting that a large Canadian communications provider is down for this long.
Do they have High Availability for Telus Mail?
Service levels that they strive to maintain?
Communications plan with their customers?
Any TELUS employees on this Forum?
Good to hear that it's back for you - not so good that there are missing messages that may not be recovered.
I still have "Looks like we can't find that page" message & URL header says service unavailable.
The email is an integral part of the internet services, I would not be here without the email service I'd have gone to Shaw or even Uniserve. I suspect that a portion of the funds paid towards the internet service are used to provide the email service such as it is and with such poor service recently maybe they should refund that portion.
Well I'm in Calgary and it's been over 24 hours since I could access my e-mail.
I note above it says 2am restart, but NOT working here.
The lack of communication from Telus is shocking - surely they could have something up on this site to explain what the problem was, time line for fixing etc. To have a post form last night anticipating fix by 2am and then nothing is pathetic.
Personally, because I can, I will be severing my relationship with Telus. There are other options available and other companies that would likely not display so much disrespect to paying customers. It feel like they have taken their service training from the airlines.