Webmail/Telus email is currently down.

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Canucklehead
Friendly Neighbour

Back up finally, only 3 days to sort out the access problem. Smiley Frustrated

Canucklehead
Friendly Neighbour

Spoke too soon, down again Smiley Sad

sandmanbc71
Connector

And its down again. 

And I still can't check the Telus outage map because I can't log into MyTelus right now. Is Telus trying to hide their constant cycle of outages from the general public now? Why do I have to log into MyTelus just to confirm email is down and it has nothing to do with my computer?

 

At least I confirm the outage here: https://www.isitdownrightnow.com/webmail.telus.net.html

bluebell
Resident

Yep, it's down again.  Been down since I've been trying - 7:00 am to now - noon.  I'm in Strathmore, Alberta. I tried email on 3 devices - PC & Apple but nothing.

Called the 1-888# and a recording states that the webmail service is down.  Don't know how long it's been down, but this is a really long time,

I have some business to do and this is putting a real crimp into it.  

canucks4life
Ambassador
647am PT was the last time my phone was able to login...expecting some important Emails come on guys let's get this resolved soon.
ennjeoajat
Connector

Don't fret that you can't check the Telus outages page without logging into MyTelus. I can log into MyTelus and the outages page contains nothing, literally nothing about outages, just a header, a footer, and the "To help us improve this website, we'd love to hear your feedback. Tell us what you think." Now I'd love to tell them what I think, but the provided link doesn't work, at all. It has been about a week of email problems. I spent a couple hours trying to help a neighbour solve his email problems last week, only to discover it's all Telus' fault. Today our email is not just flaky, but hard down. Telus phone support auto-attendant has been spewing the useless non-informational bit about having email problems, but things have just gotten worse. If anyone is even working on the problem, it is not apparent.

 

Telus has slowly destroyed MyTelus account functionality for email too. I used to be able to add/remove email aliases. They took that away. I was then still able to at least see a list of my email aliases. They took that away. I used to be able to add/remove email accounts. They took that away. I was then at least still able to see our configured email accounts (type, limits, etc). They took that away. There is now literally no information left about our email accounts. Now, everything I might want to do has to be done by pleading with Telus support personnel. Of course, chat support hours are short. Both chat and phone support requires one to dedicate a half day spent in a ridiculously long queue and then with a friendly staff member that will promise to help, but doesn't.

 

Telus, if you can read this, your paying customers are getting really angry with your utter lack of regard for us. We pay top dollar for services that include email service and we aren't getting it. Functioning email service is critical for some of us. A week-long outage is wildly unacceptable and even the smallest of email providers out there seem to be capable of far better service than what you provide.

Zan
Resident
Yes getting angry. Would like some explanations and compensations. I'd like to know what's going on that this keeps happening so often lately. Very frustrating. Come on Telus. Where's the service??
BigBen121
Coach

One has to almost think of a conspiracy theory. As the email services is slowly degrading is Telus trying to get away from this?

Although we do not pay a separate fee for this and I realize it is part of our Internet service one does wonder if this is the beginning of the end and it may to time to migrate to some other service. I am fortunate in that I have other email accounts but everything in my personal life is tied up with Telus and it would be a huge pain in the backside to have to change my email address to everything I have my @telus.net connected to

sandmanbc71
Connector

Now this page isn't even showing up on the Neighbourhood page, wholly conspiracy indeed.

When I signed up with Telus we had 10 email accounts available and could access them through MyTelus and change them, add aliases etc.
All gone now.
I called in to get another email set up and the customer service rep actually told me Telus was trying to get rid of email and encouraging users to switch to a free service like GMail. Having had a Yahoo account in the past (I know, I know) I much prefer the security and lack of spam on Telus email. Very disappointed in the service level lately though.

 

Highlighted
sandmanbc71
Connector

I see what they did. Someone consolidated this old thread from May with the new topic I started today called: Webmail not working (again). 

Not sure why they did this, they should have just closed they topic from May and carried on with the new problem as of today.

Same as the outage map I guess, too many complaint topics must be bad for their reputation. 

bowser_36
Resident

Seems it's just certain regions which are down. If I run from a US-based server the site is up https://downinspector.com/check/http://webmail.telus.net.

 

 

Tony1000
Connector

Email (Web, IMAP, SMTP) all back up for me since Sunday Aug 18, but still getting lots of old messages, like notifications on this forum going back to last Thursday Aug 15. Have turned all notifications off but I suppose the ones before that were still in limbo, and now being restored.

 

BusyBee
Resident

Well, day 7 and not restored yet.  I receive new email through the webmail interface (since Sunday) but cannot reply/forward/delete any of those.  Oddly, I have received emails that would have come during the night on the 15/16/17 - they came through yesterday (21). They come in daily from a listserve I am on.  I sincerely hope that businesses are back online - and I believe TELUS will need to compensate them in some fashion.  

KY-in-PoCo
Resident

Webmail is down since this morning but telus has not posted any issue regarding the Webmail.

They should post what's going on the website.

 

Colin2
Resident
I can not send or receive e mails
Community Power User
Community Power User

Currently there is an outage no eta when service will be restored.


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ennjeoajat
Connector

Since Telus clearly doesn't care enough about its customers to provide us ANY useful information about this email outage, perhaps some of us Telus victims customers can share a little bit.

 

All of these are currently hard down for me as a Telus PureFibre victim customer in Surrey, BC :

 

 

I have at least 6 other Telus email users that depend on me for support, some of whom I stupidly recommended move from Shaw to Telus, and two of which have been having email problems off and on for a week already. Some are ADSL and some are PureFibre. Most of these are using IMAP, so I'd appreciate status on whatever Telus IMAP servers/ports others might be using, and whether ADSL or PureFibre. Specify general locality (not postal codes, as those would be too identifying). I'd like to think I won't be getting too many calls from upset Telus customers, but that would be overly optimistic since they've all learned from painful experience that calling Telus support costs hours of time and usually results either in Telus doing nothing or actually making the problem worse.

shruber1
Neighbour

This seems to be a recurring problem over the past week. 

Sf
Neighbour
It is so disappointing that Telus email is still down, it has been over 14 hours. Shaw is starting to look good to me
Sf
Neighbour
Also it is lost frustrating that they have not kept us updated I waited over 1 1/2 hours on the Phone to speak to a person who had no information