Webmail/Telus email is currently down.

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Canucklehead
Friendly Neighbour

Back up finally, only 3 days to sort out the access problem. Smiley Frustrated

Canucklehead
Friendly Neighbour

Spoke too soon, down again Smiley Sad

joycel
Resident

Yes tried several times goes back to log in with this error ldap

geodoc
Connector

Same here. Tried on both computers at different locations late last week and unable to log in or would drop off after a few seconds. Seemed to have been repaired yesterday and now back down. (10:30AM 08/11/19)

sandmanbc71
Connector

And its down again. 

And I still can't check the Telus outage map because I can't log into MyTelus right now. Is Telus trying to hide their constant cycle of outages from the general public now? Why do I have to log into MyTelus just to confirm email is down and it has nothing to do with my computer?

 

At least I confirm the outage here: https://www.isitdownrightnow.com/webmail.telus.net.html

dontaskdonttelus
Resident

Really ...we hadn't noticed.

 

 How about some kind of timeline for repairs? Always the same kind of status updates from you guys (i.e. zero information that only states the obvious) I too rely on email in part for business and this is seriously affecting my profits after almost a week of this BS! and today were completely down /server offline ...It would have been nice if you guys would notify us paying customers that you are completely pulling the server prior to going ahead so we would have time to consider other arrangements!

 

Is it just me or has this been a problem on and off for YEARS? that's a rhetorical question obviously (it's becoming quite obvious that issues are patched poorly as they come up and and not really "mitigated" at all ...it could not be more obvious to me that Telus really does not care about the stability or reliability of their web-mail and rather would like to focus on the things that make them money /new customers, products and services)

 

...ask Telus if you are going to lose new emails altogether like I did and you will be met with "that's a good question, I'm not sure" ...completely unacceptable.

bluebell
Resident

Yep, it's down again.  Been down since I've been trying - 7:00 am to now - noon.  I'm in Strathmore, Alberta. I tried email on 3 devices - PC & Apple but nothing.

Called the 1-888# and a recording states that the webmail service is down.  Don't know how long it's been down, but this is a really long time,

I have some business to do and this is putting a real crimp into it.  

canucks4life
Ambassador
647am PT was the last time my phone was able to login...expecting some important Emails come on guys let's get this resolved soon.
Highlighted
ennjeoajat
Connector

Don't fret that you can't check the Telus outages page without logging into MyTelus. I can log into MyTelus and the outages page contains nothing, literally nothing about outages, just a header, a footer, and the "To help us improve this website, we'd love to hear your feedback. Tell us what you think." Now I'd love to tell them what I think, but the provided link doesn't work, at all. It has been about a week of email problems. I spent a couple hours trying to help a neighbour solve his email problems last week, only to discover it's all Telus' fault. Today our email is not just flaky, but hard down. Telus phone support auto-attendant has been spewing the useless non-informational bit about having email problems, but things have just gotten worse. If anyone is even working on the problem, it is not apparent.

 

Telus has slowly destroyed MyTelus account functionality for email too. I used to be able to add/remove email aliases. They took that away. I was then still able to at least see a list of my email aliases. They took that away. I used to be able to add/remove email accounts. They took that away. I was then at least still able to see our configured email accounts (type, limits, etc). They took that away. There is now literally no information left about our email accounts. Now, everything I might want to do has to be done by pleading with Telus support personnel. Of course, chat support hours are short. Both chat and phone support requires one to dedicate a half day spent in a ridiculously long queue and then with a friendly staff member that will promise to help, but doesn't.

 

Telus, if you can read this, your paying customers are getting really angry with your utter lack of regard for us. We pay top dollar for services that include email service and we aren't getting it. Functioning email service is critical for some of us. A week-long outage is wildly unacceptable and even the smallest of email providers out there seem to be capable of far better service than what you provide.

Zan
Resident
Yes getting angry. Would like some explanations and compensations. I'd like to know what's going on that this keeps happening so often lately. Very frustrating. Come on Telus. Where's the service??
BigBen121
Coach

One has to almost think of a conspiracy theory. As the email services is slowly degrading is Telus trying to get away from this?

Although we do not pay a separate fee for this and I realize it is part of our Internet service one does wonder if this is the beginning of the end and it may to time to migrate to some other service. I am fortunate in that I have other email accounts but everything in my personal life is tied up with Telus and it would be a huge pain in the backside to have to change my email address to everything I have my @telus.net connected to

sandmanbc71
Connector

Now this page isn't even showing up on the Neighbourhood page, wholly conspiracy indeed.

When I signed up with Telus we had 10 email accounts available and could access them through MyTelus and change them, add aliases etc.
All gone now.
I called in to get another email set up and the customer service rep actually told me Telus was trying to get rid of email and encouraging users to switch to a free service like GMail. Having had a Yahoo account in the past (I know, I know) I much prefer the security and lack of spam on Telus email. Very disappointed in the service level lately though.

 

sandmanbc71
Connector

I see what they did. Someone consolidated this old thread from May with the new topic I started today called: Webmail not working (again). 

Not sure why they did this, they should have just closed they topic from May and carried on with the new problem as of today.

Same as the outage map I guess, too many complaint topics must be bad for their reputation. 

KY-in-PoCo
Resident

Webmail is down since this morning but telus has not posted any issue regarding the Webmail.

They should post what's going on the website.

 

Colin2
Resident
I can not send or receive e mails
Community Power User
Community Power User

Currently there is an outage no eta when service will be restored.


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shruber1
Neighbour

This seems to be a recurring problem over the past week. 

ennjeoajat
Connector

Since Telus clearly doesn't care enough about its customers to provide us ANY useful information about this email outage, perhaps some of us Telus victims customers can share a little bit.

 

All of these are currently hard down for me as a Telus PureFibre victim customer in Surrey, BC :

 

 

I have at least 6 other Telus email users that depend on me for support, some of whom I stupidly recommended move from Shaw to Telus, and two of which have been having email problems off and on for a week already. Some are ADSL and some are PureFibre. Most of these are using IMAP, so I'd appreciate status on whatever Telus IMAP servers/ports others might be using, and whether ADSL or PureFibre. Specify general locality (not postal codes, as those would be too identifying). I'd like to think I won't be getting too many calls from upset Telus customers, but that would be overly optimistic since they've all learned from painful experience that calling Telus support costs hours of time and usually results either in Telus doing nothing or actually making the problem worse.

Irishgranny
Ambassador

Why is access denied..says I don't have sufficient privleges to access ????

BigBen121
Coach

From the Telus Outage site:

Estimated Time of Repair

August 15, Late evening