Webmail/Telus email is currently down.


Been down all day, your propeller heads all on holidays or something?


no matter Telus's problem with a service you are getting paid to supply, and Telus pounds to customers to go paperless, along with most large businesses how is this supposed to work when the service constantly crashes?


My wife's email is working, mine is atill down, WTF¿?


So the last update for the webmail issue was 8 hours ago! It would be nice to get a more current update on the matter, this issue has been going on since about 11am on Friday. 

Its getting to me more of a larger issue for some of us that require webmail to perform work related tasks.

Please update!!!!

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Any ETA.  My password got changed in error, and now I can't get into my email on laptop or phone.  Very frustrating!



I love the language they use in their update,  "may result in errors or delays"......tell it like it is, customers have had zero access to email for 3 going on 4 days.....


TELUS mail services are experiencing an interruption, which may result in errors or delays sending and receiving email using Webmail 


I ironically just received a call from Telus. Foolishly thinking it might have been a "we're sorry your email hasn't worked for 3 days" call, I answered.


Of course, it wasn't that. It was a sales pitch trying to sell me Telus Home Security. So I told the (non-Telus sales) guy to tell them to fix their email and that no way would I trust them with my home security if it takes them 3+ days to fix email!

It’s late Monday night and email is still down. Seems serious after 4 or 5 days. Will we ever see our emails? What’s going on Telus? Some disclosure in the interest of customer service is long overdue.

Really ...we hadn't noticed.


 How about some kind of timeline for repairs? Always the same kind of status updates from you guys (i.e. zero information that only states the obvious) I too rely on email in part for business and this is seriously affecting my profits after almost a week of this BS! and today were completely down /server offline ...It would have been nice if you guys would notify us paying customers that you are completely pulling the server prior to going ahead so we would have time to consider other arrangements!


Is it just me or has this been a problem on and off for YEARS? that's a rhetorical question obviously (it's becoming quite obvious that issues are patched poorly as they come up and and not really "mitigated" at all ...it could not be more obvious to me that Telus really does not care about the stability or reliability of their web-mail and rather would like to focus on the things that make them money /new customers, products and services)


...ask Telus if you are going to lose new emails altogether like I did and you will be met with "that's a good question, I'm not sure" ...completely unacceptable.


Webmail keeps saying:

 A network service error has occurred.

Others are reporting issues on "is it down" sites.

My browser is up to date Chrome: Version 76.0.3809.100 (Official Build) (64-bit)


I'd check the Telus Outages map, but it won't tell me anything without logging in to MyTelus now (tale of woe below).


When I click the  Service Status NEW

It takes me to this:

Service Status

This page is being retired. Check out our new outage site here: www.telus.com/outage


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I don't want to have to log into MyTelus (while at work) to try and find out if there is a problem. If there was a problem with MyTelus log-in would Telus then tell me to log-in to MyTelus? Or would Telus like me to email you that my email isn't working?
And yes, I tried to reboot my computer in case Telus IT gets invoved.



Yup login failed via POP as well Cat Sad


Are you also experiencing emails logging out when you try to compose or reply to an email? or get an error that  says "LDAP"?


I had that earlier today too.


I tried to check the outage on my telus online account and I see the outage posted. 


Hopefully they can fix this as soon possible




Yes tried several times goes back to log in with this error ldap


Same here. Tried on both computers at different locations late last week and unable to log in or would drop off after a few seconds. Seemed to have been repaired yesterday and now back down. (10:30AM 08/11/19)

Friendly Neighbour
webmail still down aug 10 at 8:30 a.m. very frustrating.

Working fine in Creston. Yesterday webmail would load from house account but not from shortcut. Reinstalled shortcut everything all works fine. Polecat

Friendly Neighbour

Still down although i can log in from my cell phone but not from my computer. It's been three days now.....I tried with Firefox and with Chrome both get the #500 internal error report. Why can't a technology company sort this out...maybe Telus should ask the Shaw people if they can help? Canucklehead.