@BeefPorkChicken: Telus email is definitely NOT a free extra. We pay a lot of money for a package of services, amongst which are Internet access and email. A compensation payment is most definitely in order, and not a small one.
@Canucklehead: This email problem is not merely 12 hours old. It has simply gotten worse for more people in the last 12 hours. The email problem is about a week old. I know this because I was trying to resolve it for another household that I support. The useless admission of email problems that the Telus phone support auto-attendant plays on your way to the end of a very long queue was already playing a week ago.
It is absolutely ridiculous that Telus is reporting that the cause is still "Undetermined at this time" after a week. It begs a question about competency. Also, how does Telus estimate time of repair to be this evening when they admit they've no idea what the problem is? One might reasonably suppose at least one of the cause or estimate statements is deliberately untrue.
i am in south central B.C. no telus email and webmail not accessible since early today (Aug. 15). Cannot reach a Telus operator on the phone. Telus charges very high prices for phone and internet services yet they have no actual customer service. The CEO should be sacked along with all senior management and hire people who actually care about good service.
The email is an integral part of the internet services, I would not be here without the email service I'd have gone to Shaw or even Uniserve. I suspect that a portion of the funds paid towards the internet service are used to provide the email service such as it is and with such poor service recently maybe they should refund that portion.
Well I'm in Calgary and it's been over 24 hours since I could access my e-mail.
I note above it says 2am restart, but NOT working here.
The lack of communication from Telus is shocking - surely they could have something up on this site to explain what the problem was, time line for fixing etc. To have a post form last night anticipating fix by 2am and then nothing is pathetic.
This is so terrible. Most of my friends use other providers and never have this kind of problem. To be without email for almost 5 days when most of us use it for work is unacceptable. I will be looking at using a different email provider as I can't risk being in this situation. I feel for the Telus employees trying to deal with the customers. They seem to have nothing to offer us except "sorry." I'm sure it's really frustrating for them as well. This is a massive telecommunications company. What is causing the problem?