Webmail/Telus email is currently down.

SOLVED
TELUS Employee

Webmail/Telus email is currently down.

Just a heads up - our webmail is down at the moment. The queues are very high. Please be patient! We are working on it! So sorry for the inconvenience!

Helpful Neighbour

Re: Webmail/Telus email is currently down.

I spoke with a rep tonight. He was hopeful that things would be up and running again tomorrow (Monday). Maybe the "A" team doesn't work weekends and when they're back to work tomorrow they'll figure it out.
Neighbour

Re: Webmail/Telus email is currently down.

I’m in Edmonton and have had no service all weekend.
Resident

Re: Webmail/Telus email is currently down.

Day 4, no estimates, no communication to help assure this will ever be done. This.... is unacceptable now. Beyond. Best in Canada, my ass.

Friendly Neighbour

Re: Webmail/Telus email is currently down.

We have all been overly patient.
You promised it was fixed Friday.
It wasn’t.
Saturday it was up for less than an hour.
Then down.
Sunday still down.
Sunday evening and still down and you aten’t Even pretending to be on it!
Why?
Give us meaningful updates or after 47 years we will have to move to another service.
It is frustrating beyond belief that Telus can be so non-responsive to a MAJOR fault.
Resident

Re: Webmail/Telus email is currently down.

Totally agree.  I will be calling Shaw tomorrow.  3 days with no eta is unacceptable!  I have called multiple times with no satisfaction other than some individual saying "it is being worked on". Fed up.

Neighbour

Re: Webmail/Telus email is currently down.

I have had no e-mail access or ability to log onto Telus webmail since Friday. Now Sunday evening.
Neighbour

Re: Webmail/Telus email is currently down.

This is unacceptable! I have had no email since Friday.  Your alerts are a joke and don't say anything except that it is intermittent which is a lie as I can't get any email.  Why does Telus keep saying they have the best network in Canada when I can't even get my emails delivered to me?  Your Alerts don't say anything about what is wrong with the service and I can't get through to Technical support for any help.

Resident

Re: Webmail/Telus email is currently down.

Is there any updates to the webmail problem?  Down since Friday - this is ridiculous!

TELUS Employee
TELUS Employee

Re: Webmail/Telus email is currently down.

Hi @jenjen, it's still being worked on. You can view all of the updates on this link. https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9...

Resident

Re: Webmail/Telus email is currently down.

I was looking for a current update.  last update on that link was yesterday.

TELUS Employee
TELUS Employee

Re: Webmail/Telus email is currently down.

That's the latest update at this point. Once we know more, the link will be updated. 

Friendly Neighbour

Re: Webmail/Telus email is currently down.

Clueless for four days running is a rather poor look for customer service - would you at least admit to that?
Highlighted
TELUS Employee
TELUS Employee

Re: Webmail/Telus email is currently down.

We understand how you feel. We're working on getting this resolved as quickly as possible. 

Resident

Re: Webmail/Telus email is currently down.

Even if there isn't anything new, a day without saying anything, is too long.

TELUS Employee
TELUS Employee

Re: Webmail/Telus email is currently down.

We are still working to have this resolved as we speak. We're sorry for the inconvenience caused. 

Neighbour

Re: Webmail/Telus email is currently down.

Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this. 

It will go a long way to have one month's free internet/email.

TELUS Employee
TELUS Employee

Re: Webmail/Telus email is currently down.

I wish I had more information available @sui2 I can sure understand how you feel. We're working hard to have this resolved as quickly as possible. 

Ambassador

Re: Webmail/Telus email is currently down.

Why is access denied..says I don't have sufficient privleges to access ????

Coach

Re: Webmail/Telus email is currently down.

From the Telus Outage site:

Estimated Time of Repair

August 15, Late evening

Ambassador

Re: Webmail/Telus email is currently down.

Sorry..can't find the post that I was referring to...it's gone.