Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this.
It will go a long way to have one month's free internet/email.
I love the language they use in their update, "may result in errors or delays"......tell it like it is, customers have had zero access to email for 3 going on 4 days.....
TELUS mail services are experiencing an interruption, which may result in errors or delays sending and receiving email using Webmail
Brutal! Email gridlock. Just received a couple messages originated from senders nearly two days ago. Can only get the message body, cannot download attachments. Probably the whole system throttled back to recover.
This is so terrible. Most of my friends use other providers and never have this kind of problem. To be without email for almost 5 days when most of us use it for work is unacceptable. I will be looking at using a different email provider as I can't risk being in this situation. I feel for the Telus employees trying to deal with the customers. They seem to have nothing to offer us except "sorry." I'm sure it's really frustrating for them as well. This is a massive telecommunications company. What is causing the problem?
I ironically just received a call from Telus. Foolishly thinking it might have been a "we're sorry your email hasn't worked for 3 days" call, I answered.
Of course, it wasn't that. It was a sales pitch trying to sell me Telus Home Security. So I told the (non-Telus sales) guy to tell them to fix their email and that no way would I trust them with my home security if it takes them 3+ days to fix email!
I have not had email access since Friday.
I feel like I’m in limbo😡.
They are still pretending that it was intermittent AND not a big deal as it didn’t effect anyone.,
Hubris and slimy behaviour on top of the incompetence and terrible customer support.
It would seem a safe bet that they will not have learned anything from this and the downward spiral is likely to continue.
Report from Salmon Arm - we are on high speed fiberoptic - we have 3 home @telus.net accounts.
One account was fine and never affected.
The other two were down - could not receive any emails from Friday to Tuesday (though some sent emails were getting out)
This was both on our home computer (Mac OS Sierra) and on accessing webmail.telus.net directly (both with our home computer and on our business computer at our different work location (Windows based)
Sometimes we could log in to the webmail account and see the messages, but were never able to read them "the service you are requesting is not available" or something similar (should have taken screen shots)
Now everything is up and seems to be running smoothly and quickly.
I just received a phone call from a Telus sales person today - asking if I wanted to take advantage of a sales promotion for their television channels.
He was unaware of the recent email outage across BC and Alberta, and said he would look into it and report back to me.
I'll let you know what I hear.
Thanks for everyone's comments on this forum - it really helped to know that it was a widespread Telus issue - and not our home computer/Apple issue (had our share of those too)
I do not know if Telus uses Exim mail server, however I believe it is the law to report this type of breach as laid out the latest legislation. We did loose access to provided services. I for one cannot be sure Telus has not been compromised. This had all the hallmarks of a sustained campaign denying use and to possibly compromise and gain access of some sort to personal data somehow
Has Telus reported this breach yet
The mail servers being intermittently down or crashing is a huge leap away from a privacy breach. Telus is using Zimbra not EXIM.
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