Webmail/Telus email is currently down.

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Helpful Neighbour
I spoke with a rep tonight. He was hopeful that things would be up and running again tomorrow (Monday). Maybe the "A" team doesn't work weekends and when they're back to work tomorrow they'll figure it out.
Neighbour
I’m in Edmonton and have had no service all weekend.
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Resident

Day 4, no estimates, no communication to help assure this will ever be done. This.... is unacceptable now. Beyond. Best in Canada, my ass.

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Friendly Neighbour
We have all been overly patient.
You promised it was fixed Friday.
It wasn’t.
Saturday it was up for less than an hour.
Then down.
Sunday still down.
Sunday evening and still down and you aten’t Even pretending to be on it!
Why?
Give us meaningful updates or after 47 years we will have to move to another service.
It is frustrating beyond belief that Telus can be so non-responsive to a MAJOR fault.
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Resident

Totally agree.  I will be calling Shaw tomorrow.  3 days with no eta is unacceptable!  I have called multiple times with no satisfaction other than some individual saying "it is being worked on". Fed up.

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Neighbour
I have had no e-mail access or ability to log onto Telus webmail since Friday. Now Sunday evening.
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Neighbour

This is unacceptable! I have had no email since Friday.  Your alerts are a joke and don't say anything except that it is intermittent which is a lie as I can't get any email.  Why does Telus keep saying they have the best network in Canada when I can't even get my emails delivered to me?  Your Alerts don't say anything about what is wrong with the service and I can't get through to Technical support for any help.

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Resident

Is there any updates to the webmail problem?  Down since Friday - this is ridiculous!

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TELUS Employee
TELUS Employee

Hi @jenjen, it's still being worked on. You can view all of the updates on this link. https://forum.telus.com/t5/Service-Status/TELUS-net-Webmail-Intermittent-error-when-accessing/ta-p/9...

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Resident

I was looking for a current update.  last update on that link was yesterday.

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TELUS Employee
TELUS Employee

That's the latest update at this point. Once we know more, the link will be updated. 

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Friendly Neighbour
Clueless for four days running is a rather poor look for customer service - would you at least admit to that?
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TELUS Employee
TELUS Employee

We understand how you feel. We're working on getting this resolved as quickly as possible. 

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Resident

Even if there isn't anything new, a day without saying anything, is too long.

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TELUS Employee
TELUS Employee

We are still working to have this resolved as we speak. We're sorry for the inconvenience caused. 

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Neighbour

Such platitudes! The same for over 3 days now. You say you are a communications company...well, your customer relations are very poor. We would like more specific details and why there is such a problem fixing this. 

It will go a long way to have one month's free internet/email.

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TELUS Employee
TELUS Employee

I wish I had more information available @sui2 I can sure understand how you feel. We're working hard to have this resolved as quickly as possible. 

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Ambassador

Why is access denied..says I don't have sufficient privleges to access ????

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Coach

From the Telus Outage site:

Estimated Time of Repair

August 15, Late evening

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Ambassador

Sorry..can't find the post that I was referring to...it's gone.