Webmail/Telus email is currently down.

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Tony4
Friendly Neighbour

I have other email addresses which are active. The one that is broken is my main one. All my contacts are there, all my historical information. Also it's the only address that most people, companies etc have.

polecat
Ambassador

@Tony4  It was just a thought Tony but i only have a basic home account. Its beyond me why some will work and some won't possible problem in the program in the computor you are using. Good luck. Polecat

 

Hinton
Connector

@Tony4 wrote:

I have other email addresses which are active. The one that is broken is my main one. All my contacts are there, all my historical information. Also it's the only address that most people, companies etc have.


I'm in the same boat, one (my main account) of three email accounts won't work. The only difference I can see is this account has a bunch of emails that were restored by Telus early in their efforts to fix the problem. These emails have no real content and show "Missing Blob for item nnnnn" in the body of the email when viewed in webmail. The Seamonkey email client gives an error " Mail server mail.telus.net responded: No such blob: mailbox=19015, item=11941, change=26168" .

 

I can only view them in webmail but not delete them.

 

 

canagel
Resident

Yes we have been having this same problem for days now.  Log in and it kicks you back to login screen.  Very frustrating.

Fisherguy
Advocate

My email has been back up and working for a while but lately my MS Outlook has been giving me an incoming pop3  error, with "no such blob", don't know WTF is going on..?

outatune
Connector

@Fisherguy 

Mine is same thing, functions and so far as I know have not missed any incoming but get that POP3 server error as you describe every time I use outlook. From following the posts on here I suspect I will have to bite the bullet and sit through a call to the tech assistance to reset the outlook program and clear the clutter left from the big crash. More annoying is the online webmail that is very hit and miss for deleting spam and classifying read from unread mail. 

Telus has pretty much hit bottom on the competence scale, below bottom on service and response and will not be in any future plans for upgrades or changes in our telecommunications systems. This whole episode just leaves me shaking my head, very sad ….

MrE
Advisor

@Fisherguy 

 

Good luck with the call to telus. @ET  (telus community manager? where he go?) talked me into phoning again in a personal mail. A total waste of about an hour. The outlook errors clearly show Telus POP3 server responding with "internal server error". I suspect everyone gets them but most mail clients do not report  it. People think they have no mail to retrieve  but ... it's just that Telus email is broken. Intermittent problems they are well aware of but for some reason can't or won't fix. 

 

PS: Shaw has many promotions for new subscribers. 

Fisherguy
Advocate

OK, not gonna call 'tech support' then unless I can get patched through to  'tier 2'  right away..  Will try googling the problem, but am hoping someone with more techno-smarts than me will post a cure to the problem.


My email seems fine but that error message just bugs me.

Also interesting is my wife's Outlook is not having the problem, she is one of the lucky ones who's email was only down for 1 day, mine was down for 11 or 12 days.

MrE
Advisor

@Fisherguy 

 

 Since so many of us are having the problem, and since the POP3 server is responding (telling us) it has Internal Errors, changes on your end is not likely to help. Maybe you can turn off the requester but that's like putting a piece of tape over the trouble light to fix your car ...

Tony4
Friendly Neighbour

Almost 8 weeks now. My folders and all email be4 last Monday still missing. They moved me to a new server Monday and an escalation manager called last Tuesday. Said recovery would be finished Tue, latest Wed.  heard nothing since...   Sigh...

MrE
Advisor
ATTENTION ANYONE STILL EXPERIENCING PROBLEMS WITH TELUS EMAIL How to Make a Complaint about your Internet Service Internet service providers compete to have you as a customer. When businesses compete, the CRTC does not intervene in the retail rates that are charged to customers. The CRTC is also not directly involved in their billing and marketing practices, quality of service issues, and customer relations. We encourage you to contact your provider to resolve your specific concerns. You may also contact the Commission for Complaints for Telecom-television Services (CCTS). The CCTS is an independent agency mandated to help resolve eligible consumer and small business complaints relating to certain retail telecommunications services. You can submit your complaint directly to the CCTS by clicking on the following link: https://ccts-cprst.ca/complaints/complaint-form You can also contact the CCTS using the following methods: Online: http://www.ccts-cprst.ca By email: response@ccts-cprst.ca By telephone: Call, toll free, 1-888-221-1687 By fax: 1-877-782-2924 By mail: CCTS, P.O. Box 56067 - Minto Place RO, Ottawa, Ontario K1R 7Z1 by toll-free TTY: 1-877-782-2384
DougSmythies
Connector

Since I last reported, weeks ago, things remain the same. I always get an error reported by outlook, and have become numb to it.

I never get the LOGIN failure that @MrE reports, but have had one more LDAP related error:

 

2019-10-03 08:12:58.639800 -ERR system failure: unable to lookup account via query: ... message: LDAP error: - unable to get connection: ldap host=: An I/O error occurred while trying to read the response from the server: java.net.SocketException: Connection reset

 

And I still have 10 e-mails dated August 9th that i can not get rid of.

I have never heard anything about any rebate or reduced bill.

 

Highlighted
sandrakay
Resident

I have been having the same problem since 16th August and although I;ve spoken to Telus loads of times I just get the same answer telling me how mich they are trying to sort it out. Thet did actually admit this could go on untill Christmas and after

rwoods
Resident

I did this too but I don't think it really does much. Telus have their backs covered in fine print which their support staff are trained on reminding people. I found the better solution here was to migration my address to a premium mail service that specializes in email. I found migrating over to Thexyz an easy and painless process. Now I can send and receive email again.