So after my recent couple of posts, I received the following PM from the Community Manager "ET" (call home??) - see thread below.
(just a suggestion ET, the pirate icon is a bit lame and pretty inappropriate)
My PM response follows below that PM. A couple of days later and I till don't have a response to my pretty obvious and relevant questions raised in my PM. Was the reach-out to me just an attempt to calm me down and buy time, but without any intent for anything real being accomplished? Hard to say, but I have my bets ......
Interestingly I am still receiving calls from Telus marketing attempting to sell me contract extensions, new services, etc. When I politely tell them that given the current email situation they must be kidding, they are at a loss for words, and then I hang up.
At this point a month in, with still no resolution for many of us, and ongoing obtuse and inaccurate communications, I am concluding that complaints to the CRTC, and renewing the public media's interest in this story, is perhaps the best remaining route for customers to take. That is the route I am now taking.
I think that the Telus assurance three days in (almost a month ago) that the problems were largely solved, and that less than 1% of their clients were still affected, was a reasonably successful Telus PR strategy to dampen the negative media story. The reality would appear to be quite different.
PM thread follows:
Good morning, I saw your message on the email thread and I can sure understand your frustration. I would like to have this escalated for you. Are you able to share your e-mail address and your contact phone number with me? Thank you, ET
To: ET 
Thursday
Thanks for your followup. But I'm not really clear on what "escalation" looks like, nor what it would accomplish. My email records are part of a larger problem, and it seems highly unlikely that they can be solved in isolation. And addressing individual emails piece-meal would also seem to be at odds with getting the overall problem solved for all users ASAP.
Just when I thought things were getting back to normal...
