08-26-2018 01:22 AM
Internet has been dropping lately (on and off) in the saddleridge area, already tried to reset my router by unplugging and through the reset button, and issues on both wired and wireless connections.
08-26-2018 01:54 AM
It may even be something with the connection outside your house. I'd suggest contacting Telus directly and have them check. If there are issues or errors with the connection they can typicaly spot them pretty fast. Some fixes are also fast, but some may need a tech if it's a physical issue with hardware or phone lines.
08-27-2018 04:27 PM
And what is the best way to contact TELUS about this? We have the same problem.
08-27-2018 04:51 PM
Contact methods are in the 'Contact Us' section at the bottom of the page. I suggest using Chat or contacting them by DM to TELUSsupport, over a call to their phone numbers, as you need not wait on the phone.