Telus webmail down yet again

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Community Power User
Community Power User

@WheresOurEmail

  Since I did not keep a cut and past of each iteration, I can't prove to your satisfaction there have been changes, but this morning, there was reference to being able to access mail through clients on computers and tablets, and links to the process to set up such clients. These have since been removed. While the substance has not changed - there is still no timeline for restoration of service, there have been updates to the information contained in the message.

 

I agree that Telus could manage this better.

NFtoBC
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xl CPU Alum
CPU Alum

Just did a test. It appears to be stable and working for me.

I was able to delete emails, change folders and read emails without being logged off.

How does it look for others?

Ceedee
Organizer
Mine seems to be working for now....
xl CPU Alum
CPU Alum

Same here.... I've been stable for the last hour.

 

Lots of emails to read and delete.

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enb54
Friendly Neighbour

At 19th April 2018 0705 EDT able to access email via webmail using Chrome browser and all seems OK. WhooHoo!

Carl69
Neighbour

@NFtoBCwrote:
@WheresOurEmail
The report of the incident has been updated a number of times since first created, however, none with a time of resolution. Until Telus finds the issue, it is impossible to post a timeline to resolution.

I'm sorry, but the notion the notion that it is impossible to estimate even a rough time that it will take to fix the broken email issue is ridiculous.  Nobody's asking for a detailed timeline, but most professions can ballpark targets for deliverables (e.g. hours? 1/2 day? 2 days?), and given that Telus is an experienced vendor, to suggest otherwise depicts a lack of responsibility.

 

The only timeline that is impossible to estimate is how long it might take to win back customer satisfaction with the lack of any real updates.

jobob
Neighbour

I just got in, read a couple of emails and responded to one. Keeping fingers crossed.

45rob
Resident

Web mail down all over the island

LionsBay
Resident

This has been a big hit to my online business. I am beyond frustrated !

barann
Neighbour

This issue is understandable as it is modern technology, but...and it is a BIG but, the AMOUNT of time it is taking to resolve the problem is totally unacceptable...these 'trained' technicians should be able to resolve 'any' technical issue in a more acceptable time frame than what we have experienced here...conceivably we should have our bill reduced for service(s) lost...but sadly we know that Telus would never think of losing money by doing that for it's customers...

DougH
Resident

Not working for me either.  Worked fine until about 10 AM UK time Wednesday Apr 18, hasn't worked since for me, despite happy "problem resolved posting"

 

Community Power User
Community Power User

Webmail is working fine for me right now.


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allknowingeye
Connector

This is up and down baloney of TELUS Email has got to stop. I can receive but I can NOT send, yet again. This is impacting my business. The following message is from Outlook. When are you going to your act together, this has been going on for days now. I can't put up with much more of this non-functioning service.

 

Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties.  The server responded: ??0 ?'

allknowingeye
Connector

It appears TELUS has started blocking email sending when you are on VPN. I was able to send on my VPN for the past two years but now if I am on the VPN the sender is rejected. Turn off the VPN and it works. I am really getting sick of this mickey mouse all over the place operation. This needs to be corrected or I don't know after about 37 years of being a customer I am going to have to look elsewhere. This is not proper operation.

Community Power User
Community Power User

Don't be so quick to blame Telus. It may well be your VPN supplier.

 

A quick web search using the term: "Why would email fail through VPN" leads to lots of information indicating the VPN supplier is, or is required to prohibit transferring STMP requests through VPN. 

NFtoBC
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allknowingeye
Connector

Sorry no it is not. I have at least 10 different emails on my outlook from numerous providers. The only one having this issue is TELUS, and it has only started this week. No excuse for this. Outlook is reaching the server but the server is saying my account doesn't exist which is crap. No doubt someone made a change on the server since this Webmail meltdown this week, someone has made an error, and so now anyone with a vpn which is a lot of people will have an issue. Simply zero excuse for these kinds of mistakes.

Community Power User
Community Power User

Of curiosity, are you using SMTP port 1025 (external connections) or 465 (on Telus network)?

 

 

NFtoBC
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allknowingeye
Connector

I believe I have found the problem. All my other email ids use SSL encryption and the ports for that type of connection. My TELUS email however is very, very, old, it is a TELUSPLANET id that has been around for likely 30+ years. Unfortunately that also meant the configuration was the old unsecured SMTP port 25 which has worked reliably for a long time but it appears recently some changes have been made recently at the server side to block that when the connection is originating outside the TELUS Network. I updated it to use SSL encryption and the appropriate port and now it is functioning over VPN.

 

So this problem is solv-ed.

Linefeed
Neighbour

Despite what the status page may say for the problem I STILL cannot access the login page since yesterday.  It does not even come-up and times-out before even asking for my credentials.

I can sometimes get messages through an IMAP client but cannot use it to send as it gives me errors with SMTP (An error occurred while sending mail: The mail server sent an incorrect greeting:  mtlp000087 cmsmtp ESMTP server not available).  So I still need the Webmail interface for it.

I'm far away travelling and this is ruining my vacation without the ability to coordinate with people that are waiting for answers from me.

 

 

Community Power User
Community Power User

The earlier problem was not getting from the login page to webmail. This is now working, at least for me.

Not being able to access the login page is a different situation. Have you restarted your browser, or your computer?

NFtoBC
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