04-18-2018 02:08 AM
04-17-2018 06:52 PM
Hey guys!
Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.
Here is the status:
Issue Details: | Error and latency is experienced within TELUS.net webmail
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Actions / Updates: | INITIAL - Apr 17, 17:08 ET
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We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.
04-18-2018 09:35 AM
this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...
09-20-2018 02:56 PM
Why don't you just get a Gmail account that never goes down and be done with it?
09-20-2018 04:04 PM
@rabelsdelta wrote:Why don't you just get a Gmail account that never goes down and be done with it?
Some folks have a distaste for the tracking Google does on one's email.
There are many other reasons an individual might have to choose services other than Google. First rule of the internet - if YOU are not paying for it YOU are the product.
04-17-2018 06:09 PM
Any word on when we get get the service we pay for back?
04-17-2018 06:52 PM
Hey guys!
Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.
Here is the status:
Issue Details: | Error and latency is experienced within TELUS.net webmail
|
Actions / Updates: | INITIAL - Apr 17, 17:08 ET
|
We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.
04-17-2018 07:06 PM
I haven't changed my password, so its not just those people who are affected.
04-17-2018 08:46 PM
I have not changed my password and can't log in .Get an error message to reset my password. Annoying
04-18-2018 02:50 PM
mines been changed for about 3-4 weeks. so not a new change.
04-17-2018 07:38 PM
Interestingly, accessing mail with a mail client has no problems, so it appears to be just the webmail interface. Those of us using mail clients on our devices do not see a delay.
04-18-2018 02:32 PM
The posts claiming this outage is limited to customers who have changed their email or are using Telus webmail are wrong. I have not changed my password and I use Thunderbird as an email client. Yet neither webmail nor Thunderbird is working. It's now 11:30 Wednesday morning, yet this problem was first identified yesterday afternoon. Surely Telus can address a critical fault in their system faster than this...
04-18-2018 08:03 AM
You've stated that this outage is affecting those who changed their TELUS webmail passwords. That is incorrect, I can't access my email via webmail, I did NOT change my password.
04-18-2018 09:20 AM
I have not changed my password, and have had trouble accessing ALL messages since last night.
04-18-2018 01:37 PM - edited 04-18-2018 01:47 PM
@KWSvictoria @Leslie-Jane You’ll have to wait it out or follow the suggestions here. Haven’t had an issue with using a mail client.
04-18-2018 09:37 AM
Well I can now login to my TELUS webmail but as soon as I try to open an email I get bounced back to the login panel Where can I find out more information concerning this outage?
04-18-2018 09:47 AM - edited 04-18-2018 10:16 AM
Hi Leslie, the issue should be resolved now, can you try again and let me know if you're still getting the bounce-back?
EDIT: Issue is ongoing, sorry for the confusion
04-18-2018 10:15 AM - edited 04-18-2018 10:32 AM
I'm still having problems.
04-18-2018 10:18 AM
Oh, whoops! Very sorry about that, it looks like the issue is ongoing still. I've updated our post at the telus.com/servicestatus page to reflect.
04-18-2018 01:15 PM
The service outage says use a mail client, but my mail client isn't working either.
04-18-2018 01:17 PM
@lairdmacwrote:The service outage says use a mail client, but my mail client isn't working either.
Yes. A recent change since about 9:00 PDT this morning. The Service Outage page is being updated with this new info.
04-18-2018 01:23 PM
04-18-2018 02:22 PM
@NFtoBCwrote:
@lairdmacwrote:The service outage says use a mail client, but my mail client isn't working either.
Yes. A recent change since about 9:00 PDT this morning. The Service Outage page is being updated with this new info.
As of 11:20 PDT my email client is working.