Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.
Here is the status:
|Error and latency is experienced within TELUS.net webmail|
Actions / Updates:
|INITIAL - Apr 17, 17:08 ET|
We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.
It has been working intermittent for me for several hours. Just got off chat with support. They are still working on the problem.
The whole point of their webmail service for me is I DON'T want to import mail to my computer. I leave everything on their server. No problems with viruses that way and I can access everything from any computer...This outage is LONG in the tooth and totally unacceptable.
Email works fine if you use an email client on your device. So there is a work-around. Guessing the issue with the webmail front-end is not simple to find, else it would be fixed already.
For the past 3 days, all of a sudden my Email service has been completely UP and DOWN.. Specifically for my cell phone it keeps crashing and saying "unable to verify [My email name] security certificate"
It keeps taking me to my "Incoming Settings" on my cell phone as if something in the settings has changed... I would normally think that I must have some how did something (Even tho I never touched anything) or something in the background causing issues.. However my DESKTOP computer is having email issues as well. It keeps timing out and asking for my login credentials again even tho it's all set to automatically enter my login information.
I've TRIED to get support but after waiting nearly an HOUR, I gave up..
cannot login to webmail, first it says internal error . then it tells me I am entering password wrong, which I am not , tells me to reset, so I hit reset, sending to email the link...one problem ...cant log in!!! only after when I go to contact Telus do I find out there is a problem, so now do I still have to change password ??
Is it not possible to show a status message at the login prompt rather than have people wonder what's happening? I have been trying with 3 different web browsers to log in to webmail for at least the last 2 hours until I finally found this forum and realized it was a TELUS issue, not a problem with stuff at my end.
My beef with Telus is exactly this. I have been trying to send work files for the last 2 hours with no luck, and just found this forum also. Not the first time I've had this issue and probably won't be the last.
This is the 2nd time in a month that Telus email is down.....this time,it went down Tuesday afternoon and is still down Wednesday morning. It has nothing to do with password changes. Telus needs to advise it's customers on this site what is going on with timely updates so we know they are actively trying to resolve their issues and when we can expect service to be up and running again. Please and Thank-you.