Telus webmail down yet again

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swampcritter
Resident

Why don't you back out the problem version and restore the previous good version?

Carl69
Neighbour

I agree with the poster who said, put back the previous version until they actually fix this one - that would provide the least disruption to paying customers while the Telus team figures out the problem(s) and make this essential service actually work!  (I wonder if Darren's email is down... or perhaps he uses gmail!)

Community Power User
Community Power User

It's taking forever to log in for me currently. Painfully slow.

 

edit: @MTL_Dave You are fast. Our posts were mere seconds apart Smiley Wink


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canucks4life
Ambassador

POP is not working for me either Smiley Sad

 


Task 'xxxxxx@telus.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.  The server responded: -ERR internal server error'

xl CPU Alum
CPU Alum

I'm having problems logging on and keeping a connection with my Edge and Firefox browsers too.

xl CPU Alum
CPU Alum

Just got off chat with support.  They are still working on the problem.

KWSvictoria
Resident

Yes!  Been having issues since last night.

 

Sk8rgrl
Resident

Over a week now.

enb54
Friendly Neighbour

Trying to log in to webmail from remote computers in Ontario and cannot stay logged in using 3 different browsers (FireFox, Chrome, Edge). Stay logged on for about 30 seconds and then bunted out to login screen, it is really aggravating and troubling, my email client (MS Outlook) is likely working OK but it is on my computer back home in Alberta. Oh well, Too Bad, So Sad...

BL01
Resident
My Telus email has been down for about 3 days in Abbotsford BC .. just checked 5 minutes ago .. won't take password retype it .. error code xxxxxccc92
Wolf444
Resident

Can’t get through to anyone at TELUS using chat - #250+ in queue and then it just disconnects me at random after waiting in line for a few minutes (4x I tried and got booted off every time?!). I tried calling, but endlessly on hold there too.

 

Their email service has been down since yesterday afternoon, but not surprisingly, the billing pages are up and working. Sorry if I sound a little cynical, but having no email service on any devices, local mail client or web based for nearly 24 hours now begs the question why they don’t have any backup service.

Kathy56
Resident

I have not been able to get in since yesterday afternoon

 Then this morning it worked for a bit  then closed me down again.  since 9am

MeMo
Neighbour

yup, since yesterday, I'm in Alberta

 

Cookie123
Resident
I am on my phone and I cannot get e-mail.

It is the only way I have of communicating at this time.

Hope the problem is solved soon.😕
LionsBay
Resident

This has been a big hit to my online business. I am beyond frustrated !

 

I am on the mainland Lions bay

WheresOurEmail
Resident

The link is fixed. Great.  But there is exactly zero new information.  The link leads to a post that's 24 hours old.  How about a real update with a real explanation?  Better yet, how about getting the service working again?  Email is not exactly cutting edge technology anymore and this is supposed to be a core competency for an internet service provider like Telus.  Yet you struggle to keep the service working.  Seriously, what is up with that?

While you're down I'm spending my time researching alternatives.  

 

Community Power User
Community Power User
@WheresOurEmail
The report of the incident has been updated a number of times since first created, however, none with a time of resolution. Until Telus finds the issue, it is impossible to post a timeline to resolution.
NFtoBC
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Wolf444
Resident

Can't log into email service, but their billing site is working flawlessly - no log-in or password issues there!

WheresOurEmail
Resident

The report has not been updated in any useful way that I can discern.  It is exactly the same message I've been seeing all day.  The gist is "we don't know what's wrong and we don't know how long it will take to fix it".  Just to be sure I'm linking to the correct non-information, I've copied and pasted below.  So, if you have the chutzpah to assert that "the report of the incident has been updated several times", then, show me the changes over the past, say, 8 hours because it sure doesn't look like an update to me.

 

Service(s):  TELUS.net Webmail services
Impact(s):  Interruption of services

Start:  2018-04-17 16:04 (ET)
Status:  We are currently investigating the cause and working to restore services, but do not have an ETR at this time
Root Cause:  Undetermined at this time

 

Issues: Webmail Services are experiencing an interruption which may result in being intermittently unable to connect to the service and being unable to reset email passwords. We are working to restore services as quickly as possible. Further updates and estimated restoration times will be provided as they become available.