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This is the 2nd time in a month that Telus email is down.....this time,it went down Tuesday afternoon and is still down Wednesday morning. It has nothing to do with password changes. Telus needs to advise it's customers on this site what is going on with timely updates so we know they are actively trying to resolve their issues and when we can expect service to be up and running again. Please and Thank-you.
this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...
Why don't you just get a Gmail account that never goes down and be done with it?
Some folks have a distaste for the tracking Google does on one's email.
There are many other reasons an individual might have to choose services other than Google. First rule of the internet - if YOU are not paying for it YOU are the product.
Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.
Here is the status:
|Error and latency is experienced within TELUS.net webmail|
Actions / Updates:
|INITIAL - Apr 17, 17:08 ET|
We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.
Interestingly, accessing mail with a mail client has no problems, so it appears to be just the webmail interface. Those of us using mail clients on our devices do not see a delay.
The posts claiming this outage is limited to customers who have changed their email or are using Telus webmail are wrong. I have not changed my password and I use Thunderbird as an email client. Yet neither webmail nor Thunderbird is working. It's now 11:30 Wednesday morning, yet this problem was first identified yesterday afternoon. Surely Telus can address a critical fault in their system faster than this...
You've stated that this outage is affecting those who changed their TELUS webmail passwords. That is incorrect, I can't access my email via webmail, I did NOT change my password.
Well I can now login to my TELUS webmail but as soon as I try to open an email I get bounced back to the login panel Where can I find out more information concerning this outage?
The service outage says use a mail client, but my mail client isn't working either.
Yes. A recent change since about 9:00 PDT this morning. The Service Outage page is being updated with this new info.