Telus webmail down yet again

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Samwise
Resident

This is the 2nd time in a month that Telus email is down.....this time,it went down Tuesday afternoon and is still down Wednesday morning. It has nothing to do with password changes. Telus needs to advise it's customers on this site what is going on with timely updates so we know they are actively trying to resolve their issues and when we can expect service to be up and running again. Please and Thank-you. 

barann
Neighbour

this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...

rabelsdelta
Neighbour

Why don't you just get a Gmail account that never goes down and be done with it?

Community Power User
Community Power User

@rabelsdelta wrote:

Why don't you just get a Gmail account that never goes down and be done with it?


Some folks have a distaste for the tracking Google does on one's email.

 

There are many other reasons an individual might have to choose services other than Google. First rule of the internet - if YOU are not paying for it YOU are the product.

 

NFtoBC
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Kermie
Neighbour

Any word on when we get get the service we pay for back?

Most Helpful
TELUS Employee
TELUS Employee

Hey guys!

Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.

 

Here is the status: 

Issue Details:

Error and latency is experienced within TELUS.net webmail
  • Users are delayed or unable to access their email services

Actions / Updates:

INITIAL - Apr 17, 17:08 ET
  • Issue is isolated to email accounts whose password was just changed
  • Support teams continue to investigate, no ETR


We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.

Kermie
Neighbour

I haven't changed my password, so its not just those people who are affected.

cannep
Resident

I have not changed my password and can't log in .Get an error message to reset my password. Annoying

MeMo
Neighbour

mines been changed for about 3-4 weeks. so not a new change.

Community Power User
Community Power User

Interestingly, accessing mail with a mail client has no problems, so it appears to be just the webmail interface. Those of us using mail clients on our devices do not see a delay.

 

NFtoBC
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Kitaboo
Resident

The posts claiming this outage is limited to customers who have changed their email or are using Telus webmail are wrong. I have not changed my password and I use Thunderbird as an email client. Yet neither webmail nor Thunderbird is working. It's now 11:30 Wednesday morning, yet this problem was first identified yesterday afternoon. Surely Telus can address a critical fault in their system faster than this...

Leslie-Jane
Friendly Neighbour

You've stated that this outage is affecting those who changed their TELUS webmail passwords.  That is incorrect, I can't access my email via webmail, I did NOT change my password. 

KWSvictoria
Resident

I have not changed my password, and have had trouble accessing ALL messages since last night.

Community Power User
Community Power User

@KWSvictoria @Leslie-Jane You’ll have to wait it out or follow the suggestions here. Haven’t had an issue with using a mail client. 


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Leslie-Jane
Friendly Neighbour

Well I can now login to my TELUS webmail but as soon as I try to open an email I get bounced back to the login panel   Where can I find out more information concerning this outage? 

Moderator
Moderator

Hi Leslie, the issue should be resolved now, can you try again and let me know if you're still getting the bounce-back?

 

EDIT: Issue is ongoing, sorry for the confusion

xl CPU Alum
CPU Alum

I'm still having problems.

 

  • try to read a second email, I get logged off
  • try to switch folders, I get logged off
  • Click on a delete email button and I get logged off.
Moderator
Moderator

Oh, whoops! Very sorry about that, it looks like the issue is ongoing still. I've updated our post at the telus.com/servicestatus page to reflect.

lairdmac
Resident

The service outage says use a mail client, but my mail client isn't working either.

Community Power User
Community Power User

@lairdmacwrote:

The service outage says use a mail client, but my mail client isn't working either.


Yes. A recent change since about 9:00 PDT this morning. The Service Outage page is being updated with this new info.

 

NFtoBC
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