Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.
Here is the status:
|Error and latency is experienced within TELUS.net webmail|
Actions / Updates:
|INITIAL - Apr 17, 17:08 ET|
We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.
Trying to log in to webmail from remote computers in Ontario and cannot stay logged in using 3 different browsers (FireFox, Chrome, Edge). Stay logged on for about 30 seconds and then bunted out to login screen, it is really aggravating and troubling, my email client (MS Outlook) is likely working OK but it is on my computer back home in Alberta. Oh well, Too Bad, So Sad...
Can’t get through to anyone at TELUS using chat - #250+ in queue and then it just disconnects me at random after waiting in line for a few minutes (4x I tried and got booted off every time?!). I tried calling, but endlessly on hold there too.
Their email service has been down since yesterday afternoon, but not surprisingly, the billing pages are up and working. Sorry if I sound a little cynical, but having no email service on any devices, local mail client or web based for nearly 24 hours now begs the question why they don’t have any backup service.
The link is fixed. Great. But there is exactly zero new information. The link leads to a post that's 24 hours old. How about a real update with a real explanation? Better yet, how about getting the service working again? Email is not exactly cutting edge technology anymore and this is supposed to be a core competency for an internet service provider like Telus. Yet you struggle to keep the service working. Seriously, what is up with that?
While you're down I'm spending my time researching alternatives.
The report has not been updated in any useful way that I can discern. It is exactly the same message I've been seeing all day. The gist is "we don't know what's wrong and we don't know how long it will take to fix it". Just to be sure I'm linking to the correct non-information, I've copied and pasted below. So, if you have the chutzpah to assert that "the report of the incident has been updated several times", then, show me the changes over the past, say, 8 hours because it sure doesn't look like an update to me.
Service(s): TELUS.net Webmail services
Impact(s): Interruption of services
Start: 2018-04-17 16:04 (ET)
Status: We are currently investigating the cause and working to restore services, but do not have an ETR at this time
Root Cause: Undetermined at this time
Issues: Webmail Services are experiencing an interruption which may result in being intermittently unable to connect to the service and being unable to reset email passwords. We are working to restore services as quickly as possible. Further updates and estimated restoration times will be provided as they become available.
Since I did not keep a cut and past of each iteration, I can't prove to your satisfaction there have been changes, but this morning, there was reference to being able to access mail through clients on computers and tablets, and links to the process to set up such clients. These have since been removed. While the substance has not changed - there is still no timeline for restoration of service, there have been updates to the information contained in the message.
I agree that Telus could manage this better.