Telus webmail down yet again

SOLVED
Advisor

Telus webmail down yet again

This is happening all the time why is this?

Resident

Re: Is webmail down?

This is the 2nd time in a month that Telus email is down.....this time,it went down Tuesday afternoon and is still down Wednesday morning. It has nothing to do with password changes. Telus needs to advise it's customers on this site what is going on with timely updates so we know they are actively trying to resolve their issues and when we can expect service to be up and running again. Please and Thank-you. 

Neighbour

Re: Is webmail down?

this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...

Neighbour

Re: Is webmail down?

Why don't you just get a Gmail account that never goes down and be done with it?

Community Power User

Re: Is webmail down?


@rabelsdelta wrote:

Why don't you just get a Gmail account that never goes down and be done with it?


Some folks have a distaste for the tracking Google does on one's email.

 

There are many other reasons an individual might have to choose services other than Google. First rule of the internet - if YOU are not paying for it YOU are the product.

 

NFtoBC
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Neighbour

Re: Is webmail down?

Any word on when we get get the service we pay for back?

TELUS Employee

Re: Is webmail down?

Hey guys!

Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.

 

Here is the status: 

Issue Details:

Error and latency is experienced within TELUS.net webmail
  • Users are delayed or unable to access their email services

Actions / Updates:

INITIAL - Apr 17, 17:08 ET
  • Issue is isolated to email accounts whose password was just changed
  • Support teams continue to investigate, no ETR


We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.

Neighbour

Re: Is webmail down?

I haven't changed my password, so its not just those people who are affected.

Resident

Re: Is webmail down?

I have not changed my password and can't log in .Get an error message to reset my password. Annoying

Neighbour

Re: Is webmail down?

mines been changed for about 3-4 weeks. so not a new change.

Highlighted
Community Power User

Re: Is webmail down?

Interestingly, accessing mail with a mail client has no problems, so it appears to be just the webmail interface. Those of us using mail clients on our devices do not see a delay.

 

NFtoBC
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Resident

Re: Is webmail down?

The posts claiming this outage is limited to customers who have changed their email or are using Telus webmail are wrong. I have not changed my password and I use Thunderbird as an email client. Yet neither webmail nor Thunderbird is working. It's now 11:30 Wednesday morning, yet this problem was first identified yesterday afternoon. Surely Telus can address a critical fault in their system faster than this...

Friendly Neighbour

Re: Is webmail down?

You've stated that this outage is affecting those who changed their TELUS webmail passwords.  That is incorrect, I can't access my email via webmail, I did NOT change my password. 

Resident

Re: Is webmail down?

I have not changed my password, and have had trouble accessing ALL messages since last night.

Community Power User

Re: Is webmail down?

@KWSvictoria @Leslie-Jane You’ll have to wait it out or follow the suggestions here. Haven’t had an issue with using a mail client. 


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Friendly Neighbour

Re: Is webmail down?

Well I can now login to my TELUS webmail but as soon as I try to open an email I get bounced back to the login panel   Where can I find out more information concerning this outage? 

Moderator
Moderator

Re: Is webmail down?

Hi Leslie, the issue should be resolved now, can you try again and let me know if you're still getting the bounce-back?

 

EDIT: Issue is ongoing, sorry for the confusion

xl CPU Alum
CPU Alum

Re: Is webmail down?

I'm still having problems.

 

  • try to read a second email, I get logged off
  • try to switch folders, I get logged off
  • Click on a delete email button and I get logged off.
Moderator
Moderator

Re: Is webmail down?

Oh, whoops! Very sorry about that, it looks like the issue is ongoing still. I've updated our post at the telus.com/servicestatus page to reflect.

Resident

Re: Is webmail down?

The service outage says use a mail client, but my mail client isn't working either.

Community Power User

Re: Is webmail down?


@lairdmacwrote:

The service outage says use a mail client, but my mail client isn't working either.


Yes. A recent change since about 9:00 PDT this morning. The Service Outage page is being updated with this new info.

 

NFtoBC
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