Telus webmail down yet again

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kruisey
Advisor

This is happening all the time why is this?

xl CPU Alum
CPU Alum

It has been working intermittent for me for several hours.  Just got off chat with support.  They are still working on the problem.

 

https://forum.telus.com/t5/Internet-TV-Home-Phone/Is-webmail-down/m-p/84836/highlight/true#M16165

Minky
Ambassador

I am able to sign in and see my emails, but then I get kicked out and have to log in again and again...

Raskolnikov1
Resident

It seems as though a great many email customers are having this problem, as I have been since yesterday, and what are we met with by Telus reps?  Near complacency.  When is this cash-heavy Telus going to correct this problem?

Raskolnikov1
Resident

No kidding, "why is this?"  If this monolith Telus does not fix this problem today, I cancel their shoddy service.

Community Power User
Community Power User

Email works fine if you use an email client on your device. So there is a work-around. Guessing the issue with the webmail front-end is not simple to find, else it would be fixed already.

 

NFtoBC
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suretest
Neighbour

The whole point of their webmail service for me is I DON'T want to import mail to my computer. I leave everything on their server. No problems with viruses that way and I can access everything from any computer...This outage is LONG in the tooth and totally unacceptable.


@NFtoBCwrote:

Email works fine if you use an email client on your device. So there is a work-around. Guessing the issue with the webmail front-end is not simple to find, else it would be fixed already.

 


 

barann
Neighbour

I totally concur...my Son has Shaw  and he never experiences problems like Telus does...Telus has become a horrible provider indeed...

suretest
Neighbour

I managed to get them on the line. They told me, 4 hours ago, they would call my cell when the problem was fixed. Oh, bravo.

camarosource
Resident

For the past 3 days, all of a sudden my Email service has been completely UP and DOWN.. Specifically for my cell phone it keeps crashing and saying "unable to verify [My email  name] security certificate"

It keeps taking me to my "Incoming Settings" on my cell phone as if something in the settings has changed... I would normally think that I must have some how did something (Even tho I never touched anything) or something in the background causing issues.. However my DESKTOP computer is having email issues as well. It keeps timing out and asking for my login credentials again even tho it's all set to automatically enter my login information.

I've TRIED to get support but after waiting nearly an HOUR, I gave up..

Community Power User
Community Power User
Seems they’ve been having some kind of backend issue since at least 4 days ago. I’d imagine they’ll have it fixed soon.

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bluedais
Resident

same problem one day okay for email next Telus doesn't have certificate clearance and internet blocks my access to email

Community Power User
Community Power User

@bluedais check out the Info more then likely reason behind it.


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dodinator
Resident

cannot login to webmail, first it says internal error . then it tells me I am entering password wrong, which I am not , tells me to reset, so I hit reset, sending to email the link...one problem ...cant log in!!! only after when I go to contact Telus do I find out there is a problem, so now do I still have to change password ??

Community Power User
Community Power User

@dodinator Plenty of discussions on the topic. 

 

https://forum.telus.com/t5/Service-Status/ONGOING-Interruption-of-TELUS-net-Webmail-Services/ta-p/84...


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Nshines
Resident
In the past month our webmail has been down at least three times. The last time this happened Telus reset our accounts and all our emails and files were lost and there’s no way to restore them. Why all the issues lately? Maybe it’s time to switch providers.
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ShellSum
Resident

I am on Vancouver Island. Is anyone else having trouble opening webmail?

TELUS Employee
TELUS Employee

Hello,

 

There is an outage with webmail at the moment unfortunately.

enb54
Friendly Neighbour

Is it not possible to show a status message at the login prompt rather than have people wonder what's happening? I have been trying with 3 different web browsers to log in to webmail for at least the last 2 hours until I finally found this forum and realized it was a TELUS issue, not a problem with stuff at my end.

Kermie
Neighbour

My beef with Telus is exactly this. I have been trying to send work files for the last 2 hours with no luck, and just found this forum also. Not the first time I've had this issue and probably won't be the last.