Telus webmail down yet again

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Advisor

This is happening all the time why is this?


Accepted Solutions
Most Helpful
TELUS Employee
TELUS Employee

Hey guys!

Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.

 

Here is the status: 

Issue Details:

Error and latency is experienced within TELUS.net webmail
  • Users are delayed or unable to access their email services

Actions / Updates:

INITIAL - Apr 17, 17:08 ET
  • Issue is isolated to email accounts whose password was just changed
  • Support teams continue to investigate, no ETR


We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.

View solution in original post


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Resident

For the past 3 days, all of a sudden my Email service has been completely UP and DOWN.. Specifically for my cell phone it keeps crashing and saying "unable to verify [My email  name] security certificate"

It keeps taking me to my "Incoming Settings" on my cell phone as if something in the settings has changed... I would normally think that I must have some how did something (Even tho I never touched anything) or something in the background causing issues.. However my DESKTOP computer is having email issues as well. It keeps timing out and asking for my login credentials again even tho it's all set to automatically enter my login information.

I've TRIED to get support but after waiting nearly an HOUR, I gave up..

Community Power User
Community Power User
Seems they’ve been having some kind of backend issue since at least 4 days ago. I’d imagine they’ll have it fixed soon.

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Resident

I am on Vancouver Island. Is anyone else having trouble opening webmail?

TELUS Employee
TELUS Employee

Hello,

 

There is an outage with webmail at the moment unfortunately.

Community Power User
Community Power User

It's taking forever to log in for me currently. Painfully slow.

 

edit: @MTL_Dave You are fast. Our posts were mere seconds apart 😉


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Friendly Neighbour

Is it not possible to show a status message at the login prompt rather than have people wonder what's happening? I have been trying with 3 different web browsers to log in to webmail for at least the last 2 hours until I finally found this forum and realized it was a TELUS issue, not a problem with stuff at my end.

Neighbour

My beef with Telus is exactly this. I have been trying to send work files for the last 2 hours with no luck, and just found this forum also. Not the first time I've had this issue and probably won't be the last.

Neighbour

Any word on when we get get the service we pay for back?

Most Helpful
TELUS Employee
TELUS Employee

Hey guys!

Webmail is in fact down. So sorry for the inconvenience!!! It has been down for the last few hours.

 

Here is the status: 

Issue Details:

Error and latency is experienced within TELUS.net webmail
  • Users are delayed or unable to access their email services

Actions / Updates:

INITIAL - Apr 17, 17:08 ET
  • Issue is isolated to email accounts whose password was just changed
  • Support teams continue to investigate, no ETR


We do not have an ETR but the fact it has been reported is great and we are on it to fix ASAP! Hang tight and thanks for your patience.

View solution in original post

Neighbour

I haven't changed my password, so its not just those people who are affected.

Community Power User
Community Power User

Interestingly, accessing mail with a mail client has no problems, so it appears to be just the webmail interface. Those of us using mail clients on our devices do not see a delay.

 

NFtoBC
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Resident

I have not changed my password and can't log in .Get an error message to reset my password. Annoying

Ambassador

POP is not working for me either 😞

 


Task 'xxxxxx@telus.net - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings.  The server responded: -ERR internal server error'

CPU Alum
CPU Alum

I'm having problems logging on and keeping a connection with my Edge and Firefox browsers too.

CPU Alum
CPU Alum

It has been working intermittent for me for several hours.  Just got off chat with support.  They are still working on the problem.

 

https://forum.telus.com/t5/Internet-TV-Home-Phone/Is-webmail-down/m-p/84836/highlight/true#M16165

CPU Alum
CPU Alum

Just got off chat with support.  They are still working on the problem.

Friendly Neighbour

You've stated that this outage is affecting those who changed their TELUS webmail passwords.  That is incorrect, I can't access my email via webmail, I did NOT change my password. 

Resident

Yes!  Been having issues since last night.

 

Resident

I have not changed my password, and have had trouble accessing ALL messages since last night.

Resident

This is the 2nd time in a month that Telus email is down.....this time,it went down Tuesday afternoon and is still down Wednesday morning. It has nothing to do with password changes. Telus needs to advise it's customers on this site what is going on with timely updates so we know they are actively trying to resolve their issues and when we can expect service to be up and running again. Please and Thank-you. 

Neighbour

this is totally unbelievable...this issue has been going on for so long and it is STILL not resolved...this is NOT acceptable but what can one do other than complain...and even if we do, what will 'they' do...nothing...u know, like they are doing now...

Friendly Neighbour

Well I can now login to my TELUS webmail but as soon as I try to open an email I get bounced back to the login panel   Where can I find out more information concerning this outage? 

TELUS Employee
TELUS Employee

Hi Leslie, the issue should be resolved now, can you try again and let me know if you're still getting the bounce-back?

 

EDIT: Issue is ongoing, sorry for the confusion

Ambassador

I am able to sign in and see my emails, but then I get kicked out and have to log in again and again...

CPU Alum
CPU Alum

I'm still having problems.

 

  • try to read a second email, I get logged off
  • try to switch folders, I get logged off
  • Click on a delete email button and I get logged off.
TELUS Employee
TELUS Employee

Oh, whoops! Very sorry about that, it looks like the issue is ongoing still. I've updated our post at the telus.com/servicestatus page to reflect.

Resident

Over a week now.

Friendly Neighbour

Trying to log in to webmail from remote computers in Ontario and cannot stay logged in using 3 different browsers (FireFox, Chrome, Edge). Stay logged on for about 30 seconds and then bunted out to login screen, it is really aggravating and troubling, my email client (MS Outlook) is likely working OK but it is on my computer back home in Alberta. Oh well, Too Bad, So Sad...

Resident

It seems as though a great many email customers are having this problem, as I have been since yesterday, and what are we met with by Telus reps?  Near complacency.  When is this cash-heavy Telus going to correct this problem?