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Switch from fiber back to copper

Greg15
Neighbour

My TV/Internet fiber is down for the third straight day.  Can I switch back to a copper connection which was much more reliable?

1 ACCEPTED SOLUTION

A-B
Community Manager
Community Manager

Hey Greg, very sorry to hear that. Have you spoken with our Tech Support team about this issue yet? They'd be able to investigate further from their end, and/or look into dispatching a repair tech to your home to troubleshoot in person. They're available anytime at toll free 1-844-372-8559.

View solution in original post

4 REPLIES 4

nosoupforyou
Neighbour

Hey Greg.. I feel your pain .. third day in a row for me too .. no one at TELUS actually knows what the root cause of the issue is yet .. all I know is there is this big red FAIL light on my ONT each time I check .. lol. 

A-B
Community Manager
Community Manager

Hey Greg, very sorry to hear that. Have you spoken with our Tech Support team about this issue yet? They'd be able to investigate further from their end, and/or look into dispatching a repair tech to your home to troubleshoot in person. They're available anytime at toll free 1-844-372-8559.

This is my ironic story.

ON May 6th Telus transfered my home phone from copper to fiber.

May 10th neighborhood fiber is out for 3 1/2 days...no internet, tv or home phone.

A squirrel chewed through an 84 fiber aerial cable and Telus spliced in a span of new fiber.

How often does that happen??

WestCoasterBC
Community Power User
Community Power User
Bad timing, no different then a tree falling on a power line. Sometimes things just happen..