07-18-2022 06:35 PM
I am not a current Telus customer but that shouldn't matter. The neighborhood PureFibre installation has left 2 significant holes in my front yard and damage to the public sidewalk.
I attempted to report these issues to Telus nearly 2 months ago. The first time nobody came to address the issues and apparently the service ticket does not exist. Six weeks later I placed a 2nd call and a service technician was dispatched to repair my internet (even though I am not a customer) and needless to say he was not prepared to fill holes and re-seed grass.
My question is: who do I call to get this resolved properly?
07-20-2022 11:50 AM
Contact your municipal government. These installations usually occur on their right of way, and as owner, they are the ones to demand repair.
07-21-2022 07:29 AM
Call your city Ombudsman.