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On hold, please change the 'music'

Farley
Neighbour
Telus. You already know that people will be on hold for at least a half an hour, so why not fix the crummy music you make us listen to. You could have something that loops everyhour instead of every couple of minutes
2 REPLIES 2

BillTelusCust
Rockstar

And I might add, do NOT change it to Country Music.  When you play hold music for everyone, you need to make sure it doesn't annoy some people.

 

I notice Apple has a menu that comes up - offering three different kinds of music on hold - or silence.

 

 

Most times I have been on hold for 3 to 4 hours. You are lucky . Telus has the worst customer service in anada and it has been like that for years. They could care less about customers