07-30-2019 02:31 PM
For the last few days when watching a show on Netflix through my Optik account
the show will run for awhile then suddenly lose the connection.
I then have to reboot and reinitialize my optik tv to get it back again. I have an LG tv
and can watch netflix on that or on my desktop without any loss but as soon as I
connect via telus it disconnects. TELUS Internet 75
Any ideas?
This also happens a lot with the Optik on the go but I don't think related.
Thanks!
Solved! Go to Solution.
07-30-2019 10:42 PM
Last I heard this was a known issue and is currently being investigated. I think we've seen multiple people reporting that problem on the boards here. It seems to be more prevalent in the Technicolor brand 4k boxes. Hopefully they can deliver a solution via firmware update and it's not an actual problem with the hardware.
07-30-2019 04:40 PM
Reboot your modem wait for it to come back online, then reboot the PVR wait for it to be back online, and any additional receivers one at a time.
07-30-2019 06:56 PM
Nope worked for a bit then lost signal again.
07-30-2019 06:59 PM
Sorry couldn't edit but also pvr gets really hot. Seems hotter than usual? Its the UIW8001
07-30-2019 10:42 PM
Last I heard this was a known issue and is currently being investigated. I think we've seen multiple people reporting that problem on the boards here. It seems to be more prevalent in the Technicolor brand 4k boxes. Hopefully they can deliver a solution via firmware update and it's not an actual problem with the hardware.
07-31-2019 12:01 AM