Misled into late fees

[GuangZhiXiao]

This is what I see when I logged into mytelus. I assumed that I had paid off my bill but I have gotten emails on late fees.

Later on when I click view bill, then I could see the correct amount owing.

I don't care too much about the late fees in this particular case (about 2$) but it would be nice if this bug is fixed.

[T-Speed]

Hi @GuangZhiXiao 

Are you getting this when you log in via the TELUS app or in the browser? 

[GuangZhiXiao]

It happened in the browser.

[dru]

@GuangZhiXiao I see an image of the "prohibited" symbol. Is that what you're referring to? If so, does it span the entire page in place of where the account breakdown should be?