Intermittent ipv6 connectivity after upgrading to fiber in North Vancouver

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Connector

Spent a few minutes trying it out and it didn't work. Outside of that the only issue I had was a laptop that I had connected to wifi for some reason was failing the IPV6 test while my phone was not. Once the laptop was restarted everything worked fine. Not sure if there is some other issue here but outside of that incident everything seems to be working.

Connector

Hey Jordan/all,

 

I can confirm the T1200 works and holds the routes past 90 minutes.  I'm just over 24 hours of continuous working IPv6, so no route dropping here, in Surrey.

 

I have a bit of a unique setup that I won't mention here in order to keep this from getting complicated, but the T1200 works very well for IPv6, and with some modification to the IPv6 firewall rules that are on the router, I was able to get a 20/20 score, consistently, on ipv6-test.com.  Before modifying the FW rules, I was getting 18/20.

 

Now, hopefully soon, both the Juniper RE's and T3200 firmwares are released and updated on the TELUS side so that we don't need these workarounds 😉 .

 

Let me know if you have any questions.

 

Thanks!

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TELUS Employee
TELUS Employee

Perfect, thanks for the update. I will share this with our network teams internally.

 

Jordan

 

 

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Friendly Neighbour

Any updates on this issue?  Still doesn't appear to be a firmware update.  

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Connector
If could be upto six months wait so around June.
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Resident

Any update on this? IPv6 still seems to be broken in my area of North Vancouver.

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Friendly Neighbour

I live in Surrey and have the same issues described here, i.e. ipv6 not working after 30-90 minutes after reboot. It's now nearly Oct 2019. Any update on a fix for this ipv6 issue?

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Connector

Hi,

 

So not sure about Surrey but in North Vancouver apparently the issue was due to a combination of some back end hardware and the ActionTek t3200m.

 

With the older modem there was no issue but this was a work around as it has weaker WiFi and also some incompatibility with the TV that required additional hardware.

 

With that said the problem was not resolved as of a few weeks ago so I followed up with the support rep I had been talking to and he went ahead and scheduled a swap of the modem to a newer modem that apparently isn't available everywhere. Not sure what its called although the rep that swapped it out called it a Diaper Genie as that's what it looks like lol. Long story short I have not had issues since the swap.

 

Maybe get support to upgrade your modem?

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Connector

See my reply to the post below this.

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Resident

Hi there,
I've recently upgraded to Fibre in North Vancouver as well and have been noticing the same issue. I'm on the latest firmware (31.164L.18) for my router (T3200M) and can see that for the first ~90 minutes there is a valid IPv6 route however after that the route drops and I lose IPv6 connectivity resulting in intermittent slow downs/disconnects with my devices until they fallback to IPv4.

Once I knew what to look for I was able to find that a business in the same building as well as a friend a couple blocks away are also experiencing the very same issue.

@Jordan_Labelle You mention that an update would be released to the T3200M that would fix this issue. Do you have any news on that?

Thanks,
Matthew

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TELUS Employee
TELUS Employee

Unfortunately not. 

It has been confirmed the new WIFI hub works fine in maintaining the IPV6 route. This new gateway has more or less superseded the Actiontec 3200.

If you don't want to wait and need an immediate resolution, speak to our technical support teams and mention this thread. 

The technical support team will need to check the distribution layer and see the equipment that the service runs through to confirm if you are impacted. 

We have an internal understanding to have the T3200m replaced with the WIFI hub once it is confirmed.

 

Jordan