Power cycle your modem and router: Unplug both the modem and router, wait for 30 seconds, and then plug them back in.
Check for firmware updates: Make sure your modem and router have the latest firmware updates.
Move the modem and router to a central location: This can help improve the signal strength and reduce interference from other electronic devices.
Test with a wired connection: Try connecting a device directly to the modem with an Ethernet cable to see if the issue is with the wireless signal.
Contact your ISP: If none of the above steps resolve the issue, you may need to escalate the issue to your ISP and request a more in-depth diagnostic test.
Sorry about that! I agree with everything @ameliaaria stated, and would like to add that we have an FAQ in our Articles section with a bunch of troubleshooting tips to try: https://forum.telus.com/t5/Home/Home-Service-Solutions/ta-p/125045
If that doesn't work, there may be an issue with the location's connection or the equipment itself, and our Tech Support team would be able to run tests from their end to pinpoint the root of the issue. They're available anytime at 1-888-811-2323 or via Live Chat online over at www.telus.com/assist