I can’t add TELUS to my online banking billing because my account number isn’t long enough?


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Im trying to pay my Telus internet bill through online banking and it asks for a 10 digit account number, but mine is only 9 digits. Do I need to add a 1 or a 0 somewhere or do something else??
Community Power User
Community Power User

Do you bank with ATB? If so, Telus will issue you an account number meeting their requirements. It is mot simply adding a 1 or 0.  Contacting Telus via their Twitter or Facebook account might be the least painful way to get the info you need. See ‘Contact Us’ in the page footer for more info.


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Friendly Neighbour

Go to Telus My Account https://www.telus.com/my-account


Click: Set Up Pre-authorize Payment > Checking.


 Enter details about your bank etc, you won't be asked about your Telus Acc #.

Most Helpful
If you look at the first page of your telus bill you will see your 9 digit account number with space and extra digit.the extra digit is your 10th number

For example: Account number 238651074 5