Forum Discussion

psl's avatar
psl
Icon for TELUS Team Member rankTELUS Team Member
5 years ago

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage s...
WarG's avatar
WarG
Neighbour
5 years ago

thanks for the reply.  Now my next question, is what happens when you get that email?

so shortly after my initial comment here, today i got the email from telus asking me to schedule migration.  however, when i click that button and re-login to my webmail, nothing happens or pops up.  just shows my webmail interface, on the browser. i've tried all 3 browsers - chrome, Firefox and MS Edge. everytime i click on the schedule migration button/link in the email, nothing seems to happen. Is there supposed to be another email or popup that gets sent to me after? i have no where that i can see to proceed with the next steps?

Thanks for your help!

NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

When you login from the received email, you should be taken to a screen which asks the date you prefer to migrate, which of your email aliases you want as primary, what screen name you want associated with the email address (first name last name) and a number or alternate email to send a confirmation text to. Once you enter the confirmation into the screen, your migration is confirmed.

 

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