Fax no longer answering

Reply

This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

Shane
Ambassador

Greetings,

 

I got my Smart Ring telephone number changed on Tuesday, and now my fax machine doesn't answer the distinctive ring. I'm trying to figure out if it its a problem with my fax or the phone line.

 

Since the only change was with Smart Ring number, I thought that the problem was with the phone line. I called Telus, and they changed the pattern from a double to a tripe ring (short-long-short), and my fax still doesn't answer.

 

I've tried a few troubleshooting steps, but I'm really not sure what else I can do. I welcome any suggestions.

 

Thanks,

Shane.

Highlighted
Community Power User
Community Power User

You have registered the distinctive ring in your fax machine?

 

Are you on Copper or Fibre for telephone?

 

NFtoBC
If you find a post useful, please give the author a "Like"
Shane
Ambassador

Yes. I originally set up the double (short-short/long-long) pattern. I now have the triple (short-long-short) pattern, which Telus switched to.

 

Shane.