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Harrylawson
Just Moved In
Status: Completed

how to find the channel numbers for your area to make it easier to pick packages you give us the stations but no channel numbers 

5 Comments
Nighthawk
Community Power User
Community Power User

The Optik Channel Guide by Region is easily locatable on Telus' website. Only the channels in the Essentials package vary slightly by region. The premium channels all share the same channel number for all locations.

 

There is also the Optik Channel Selection Guide as well which groups them into the available theme packs.

Joe2l
Just Moved In

Scenarios like this underscore the need to look at engagement as well as satisfaction in order to fully understand the customer's point-of-view.

Status changed to: Requires Clarification
psl
Neighbourhood Alum
Neighbourhood Alum

@Harrylawson Thanks for your idea. As @Nighthawk mentioned, channel numbers are currently available on our website. Is that helpful? If not, to help flush out your idea, could you tell us where they may be missing the mark? Thanks!

Dave-h
Just Moved In

How about if Telus gives a list of theme packs with names and channel numbers in English. This being for the literate people who have lost touch with the art of reading glyph's. if you have to spend days going over the glyph's and going to channel list's you have had from day one (years ago). Channels lost by renaming and moving, or becoming extinct. You get disheartened by the apparent lack of appreciation for their customers mental abilities if everything is in glyph format. Display both if you have to do so but please do not submit us to having to decipher page after page of this excrement.  

Status changed to: Completed
Amyj
Community Manager
Community Manager