TELUS Neighbourhood

Some sports or events, like tennis matches, playoff hockey games, or awards shows, or Olympic ceremonies for example, usually go past the allotted time. Usually the endings of these shows are the best parts, but if you record the show it just shuts off at the end of the time slot and you miss the end of the show. When you set to record a show it should ask you if you want to extend the record time by 15 minutes, 30 minutes or an hour so we never have to curse our boxes ever again. ... View more

PLEASE switch your Smart Home Security decals to interior cling decals.   The current ones have incredibly aggressive adhesive which make them 1) difficult to place squarely (no 2nd try or adjustments), 2) ugly from the inside of our home, and 3) very difficult to remove.   As a result, I've only put up one of my 3 decals and don't plan to put up the rest, which pretty much defeats the point of warning would be trespassers.   I just saw a post from 2021 asking exactly the same thing and Telus' cheery response was to "encourage you to post it as an idea here: www.telus.com/ideas !     3 years later, no change or option for cling decals, makes me wonder if you listen.   Seems like such a no brainer to me.   End of rant.    ... View more

There should be an option on our Telus account to add a pin or remove certain TV apps as necessary. As a parent, I do not wish for my child to be able to access YouTube on the TV. I have blocked the channel, but they can still get through the apps section. It makes no sense!I have blocked the channel, but they can still get through the apps section. It makes no sense! We will switch back to Shaw if this isn’t rectified As they have an option for parental controls.         ... View more

Being able to search for future recordings. Example old system you could search for INDY CAR it would list episodes in the future. You could highlight that program and choose to series record. Also you can’t delete an entire series of recordings like you used to be able to. Frustrated with new Android boxes the old PVR was so much more user friendly. Also not be able to extend times of recordings for live programming like a hockey game that does not always end on time.  ... View more

We have two Telus accounts for two different locations (city and resort).   I would like to be able to have the choice to access either location in this app.   That would allow me to schedule recording at the second location when I am at the other location.  ... View more

Why is it so annoying to delete a show after watching it?  With shaw I could push "exit" and it gave me the option to delete or keep.  And if I pushed delete, it was gone and I was back looking at my other recordings, then 1 more push on exit and I was back on the last channel I was watching.  After I delete a show on Telus, it keeps playing until I go push more buttons to get back to the guide or home page. ... View more

90 days is too short to keep recordings.  Why can't I keep them as long as I want until I've used up all my storage.  I like to PVR shows during the fall etc and watch them in the summer when there's no new shows.  Your on demand isn't very good and don't have the options to watch alot of shows like I did when I was with Shaw. ... View more

Hello,   Does Telus have a cabinet wrapping program to prevent graffiti being tagged on infrastructure? I'm curious if there is an opportunity for partnership.   Thank you!   ... View more

Hello,   My previous post has been archived. How can I find it again?   Thanks! ... View more

Telus, please extend if not excellent, at least reasonable customer service! For almost two months, you have been billing my Telus account double. I moved/transferred to a new address, but my old address is still being billed continuously. Common sense! If you moved to a new address, it means the old internet service at your previous address is no longer active and should have been deactivated by you. When I called customer service and spent two hours discussing this, they simply told me to manage my online account. However, every time I try to update my online account, it says 'service is not available.' What a burden! ... View more

There's a lot of wasted space on the left. Having the Recorded and Scheduled tabs horizontally across the top would fix that. Individual recordings take up a lot of vertical space. I think they could easily be compressed by 50% or more (especially if they are full width). Could we add the ability to delete all episodes of a recording maybe with a context menu we get after a long press on the series entry? (Context menu could also be used to manage the recording details.) ... View more

Channel up and down is useful in the guide for jumping up and down a page at a time. Could we make the skip forward and back buttons do this for 24-hour horizontal jumps? ... View more

I would like more detail and clarification to the OS Upgrade schedule, like Samsung does yearly One UI revisions, aka x.1 updates and I wish Telus would clarify it when devices are set to receive it. One UI 6.1 is 2024's revision update before late 2024's major update (One UI 7.0) and I would like the further clarification be applied soon, specifically the S21 and S22 Series as they are yet to receive One UI 6.1. ... View more

Please make this available to EPP customers ... View more

You should include Caribbean countries in this plan similar to what Rogers has done. ... View more

How come those ads is now part of additional services if we wish not to have it. I think the companies who owns those ads should be the one paying us forcing us watch those ads that especially the one we cannot skip. ... View more

Make an app and site that work!! I haven’t been able to pay for my account through my phone in 6 months since I swapped to Apple. You’re forcing me to have to change company’s. Also why do you guys steal our extra top up money instead of letting us save it for our next payment. The **bleep** is up with that. ... View more

With Shaw, when near or at the end of the recording a prompt would come up asking if you wish to delete the recording.  It was easy to just press Yes, and the recording was gone. ... View more

Too many discussion on forum with problems affecting only the new or old system. Please setup a sub forum to separate the two. ... View more