TELUS Neighbourhood

Would like to have the option for Mediaset for the Italian channels on optic TV . The last post for this channel was several years ago from someone in Calgary, which stated that with a city of this size and a huge Italian community, it would be a benefit to have the option of having Mediaset, not to mention the city of Vancouver with its big Italian population. I am from a smaller city in BC with a large Italian community , who would also see a benefit for Telus and the customer by offering this option. I would like to see that this option for Mediaset be addressed for optic TV, as BELL DOES offer this channel in their Italian channels.    ... View more

Reading through New Ideas suggested I came across this one now closed. Post started February 2023 https://forum.telus.com/t5/Ideas/Missing-ability-to-extend-recording-time-on-new-Optik-TV-Digital/idi-p/134365  My idea is why are these unresolved good ideas closed before a solution is made. There are several posts asking why there are no simple  PVR settings to set start and stop times.   It is now November 21, 2023 and there is no extended recordings option. By closing a thread is that a way of saying Telus is not interested in acomodating the idea? ... View more

Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted.  I used this many times.  It would be a great feature to have with Optik TV ... View more

After deleting an episode from the Recordings, it will take you back to the top. If you have a number of recordings and want to get rid of the oldest recordings first, this is painstakingly irritating. It would be nice if you could delete a recording and not be shot back up to the top of the list. ... View more

I currently use a really awkward and round-about way of getting to the Call Control management screen from the MyTELUS app. Select account Plans & Devices Manage your phone number [App redirects to web site] Select account again Select subscriber Back to Plans & Devices Call Control It would be nice to be able to go there directly from the Plans & Devices on the app. ... View more

I recently switched from Shaw to Telus, and was VERY disappointed I couldnt watch recording on my App. This is easily done on the My Shaw app, hopefully Telus can figure it out soon ... View more

When I had a Shaw PVR, I was able to record all games played by a specific sports team - such as recording all Vancouver Canucks games or all Seattle Seahawks games.  There doesn't seem to be any way to do this with TELUS Optic TV (other than searching the team name and manually recording each game that comes up in the results).   Can we add this feature please? ... View more

As it is now the only siren your alarm system has is on the panel.  In our house the panel is upstairs and the siren can  barely be heard in parts of our basement or not at all in the shop.  If our alarm goes off you can't even hear it outside; wouldn't it make more sense to have a siren outside so neighbors etc can hear when it goes off? It would be nice if you offered extra internal sirens that could be plugged into any outlet but it would really be helpful if you offered an external siren we could plug into our soffit plugs. ... View more

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted. ... View more

Please make a way to block or delete apps from Optik. I have blocked the channel but they access from menu and there is no way to remove or block. ... View more

I enjoy watching My Zen TV an am extremely disappointed that you are canceling it, I also enjoyed the NFB channel the you canceled recently.  Keep this up and I may well cancel your services.  ... View more

While these channels in Theme Packs are ostensibly connected by themes, it seems that many are not the case and haphazardly arranged into what is NOT a theme. Take Favourite Films for example. This Theme Pack has a paltry three channels in it. When IFC was still an available channel, it was included but then removed and not replaced with anything. Why not add MovieTime to this "theme" where it appropriately belongs? Another good example is Mezzo, a music channel but is included in a "Knowledge" theme pack. It seems that Telus is putting channels together haphazardly and calling them Themes when there is no theme to them. It would be nice if Telus would revamp their theme packs to more appropriately reflect the themes they are supposed top represent. ... View more

I want to be able to set up a series record for all the games for ONE NHL Team, not every game from every team on every day. I had a Shaw box that could do that over 10 years ago, I don't understand how Telus hasn't added that functionality yet. It should not be hard to program with today's technology. ... View more

Hello, I am a new Telus TV customer. I have been with Shaw and would like to give you my opinion on what I like best about your service and what I miss from Shaw. I am as bit of a power user. 1) I love how fast the “skip” function works while buzzing through commercials on taped shows. Shaw was WAY slower and had massive lag. 2) I really miss the progress bar while skipping forward. Shaw has that. 3) I miss not being able to watch recorded shows on my device using the Optik app. I could with Shaw. I found it handy when I watched half a show on the TV s added then could catch the rest on my device while making dinner. If I use On Demand I have to watch from the beginning again. 4) I love that I can set up TV recordings using the app. I couldn’t do that with Shaw. 5) I love that a phone call comes on the screen. That didn’t happen with Shaw. 6) Even though I really liked Shaw’s voice remote, it was very imperfect and never ever responded to my commands on the first try. It also was very laggy. I really love your services - and your prices. Keep getting better!! ... View more

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on. ... View more

My home and workplace are farraday cages with terrible cell signal.  My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling.  I do not want this to happen, at least not when I'm in these specific locations.   Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it! ... View more

Too many discussion on forum with problems affecting only the new or old system. Please setup a sub forum to separate the two. ... View more