TELUS Neighbourhood

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on. ... View more

My home and workplace are farraday cages with terrible cell signal.  My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling.  I do not want this to happen, at least not when I'm in these specific locations.   Android has a preference to select "wifi calling preferred".  Telus has disabled this preference.  Please enable it! ... View more

Channel up and down is useful in the guide for jumping up and down a page at a time. Could we make the skip forward and back buttons do this for 24-hour horizontal jumps? ... View more

With Shaw, when near or at the end of the recording a prompt would come up asking if you wish to delete the recording.  It was easy to just press Yes, and the recording was gone. ... View more

It would be helpful to be able to set up automatic recording of all future games of a single sports team, such as the Canucks.  Right now this needs to be done every game manually, and the PVR duration needs to be extended every time as well to account for potential overtime.  This is very tedious and needs to be done continuously (can only select a game to record 1.5 weeks in advance).  The TelusTV apps (in browser and on phone) are also very slow, making the process even more frustrating.  Shaw has had this capability for over a decade, its time Telus implemented an easier way for sports fans to follow their teams. ... View more

Add page down function to recording page ... View more

I really like the idea of a cloud PVR, but 45 days is far too short of a retention policy. It would be great if you could choose to have it function similar to that of a traditional PVR. where you can record a maximum number of 5 shows at once and the space is limited to say 2TB, but they don't expire. I was forced to get a legacy PVR because I keep some recordings for extended periods and watch a lot of shows, making it hard to always keep up. I don't like on demand for shows because I can't skip commercials or fast forward any portion of the show. ... View more

I am frustrated that I can record a show, either on the app or at home, but can only watch that recording from my optik tv box.  With Shaw (which we had previously), I could watch my recorded shows on my devices wherever I was (in Canada) once logged in.  I travel a lot and have shows I want to see but have to wait until I return home and binge watch.  This is not my preference!  If Shaw can do it, I'm sure Telus can!!!!   ... View more

Too many discussion on forum with problems affecting only the new or old system. Please setup a sub forum to separate the two. ... View more

@mw_yyc wrote: The "first and re-run" setting should be the opposite in my opinion - ie default should be FIRST RUN ONLY and then if you wish to change it to the alternate rather do that - I keep getting a "No available first episode to change recording" error message ... View more

I have just switched over from shaw and I am blown away at how horrible your tv experience is. The remote only turns on both the tv and box half the time. the pop up to the home screen initially then have to back twoce to get to the tv is annoying. Still onnthe fence about choosing a profile to start, I may just delete those. The android voice features are mostly useless, I get the idea but bluesky is so much better. Having to pay $10 a month to pause and rewind is a cheap trick that was hidden during purchase. So far the only thing telus tv has over bluesky is the video games. It is such a bad experience and the customer service is so much worse. I am used to talking to someone within minutes, not hours. If shaw were still around I would have switched back and paid extra just to not have to use telus tv. ... View more

Shaw Cable had a spot called “Recently Deleted” in the PVR Recordings where you could retrieve something accidentally deleted.  I used this many times.  It would be a great feature to have with Optik TV ... View more

I would like more detail and clarification to the OS Upgrade schedule, like Samsung does yearly One UI revisions, aka x.1 updates and I wish Telus would clarify it when devices are set to receive it. One UI 6.1 is 2024's revision update before late 2024's major update (One UI 7.0) and I would like the further clarification be applied soon, specifically the S21 and S22 Series as they are yet to receive One UI 6.1. ... View more

I’m really quite annoyed about Telus’ current policies and limitations with eSim. As a feature request, I believe that eSims are digital assets and should be able to be transferred between my unlocked iPhones for free through iOS’ built in migration tool. They could also be downloaded through the Telus app and website. I also think they should be able to be activated more than once. I hope TELUS makes some progress here before Apple rolls out sim tray remove internationally. TELUS is usually at the forefront of new tech. ... View more

Hello. I’d really like to be able to set my over to tape only Dodgers baseball, not all MLB games. Thank you! ... View more

A recent change to the Optik guide added a "new" badge to distinguish new episodes from reruns. This is an excellent feature. However, the "new" badge does not appear in the guide in the Apple TV app, nor on the online guide at https://telustvplus.com/#/guide. Please add this feature to the other guides. ... View more

I currently use a really awkward and round-about way of getting to the Call Control management screen from the MyTELUS app. Select account Plans & Devices Manage your phone number [App redirects to web site] Select account again Select subscriber Back to Plans & Devices Call Control It would be nice to be able to go there directly from the Plans & Devices on the app. ... View more

Please add the feature to prompt to delete a recording after it has been watched.  It currently takes a few extra steps to go into the recordings and delete items that have been watched. ... View more

Why can’t I save My favourite channels without going to Option, scroll down and select My favourite channels each time I turn on the TV. ... View more