TELUS Neighbourhood

Fisherguy · ‎11-02-2022

As it is now the only siren your alarm system has is on the panel. In our house the panel is upstairs and the siren can barely be heard in parts of our basement or not at all in the shop. If our alarm goes off you can't even hear it outside; wouldn't it make more sense to have a siren outside so neighbors etc can hear when it goes off? It would be nice if you offered extra internal sirens that could be plugged into any outlet but it would really be helpful if you offered an external siren we could plug into our soffit plugs.

Sean09 · ‎10-07-2022

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted.

Boywithdakicks · ‎01-18-2022

Wish you guys would make new remotes, The Optik TV Classic remote are so much better than the slimline 2, except the classic one I loved using died, so im stuck using the slimline, Simple fact the buttons arent in the same spot and no input button...

Jyroc

I would like to make a suggestion for your Telus TV + app. I would like to see a sleep timer incorporated into it. I like to fall asleep at night watching tv on my phone, but I would like to know it would stop by itself after I fall asleep instead of continuing on.

dsjstc

My home and workplace are farraday cages with terrible cell signal. My phone (Pixel 7, Android 14) frequently gets a moment of good signal and switches from Wifi calling to Mobile calling. I do not want this to happen, at least not when I'm in these specific locations. Android has a preference to select "wifi calling preferred". Telus has disabled this preference. Please enable it!

MatthewReiter

I would like more detail and clarification to the OS Upgrade schedule, like Samsung does yearly One UI revisions, aka x.1 updates and I wish Telus would clarify it when devices are set to receive it. One UI 6.1 is 2024's revision update before late 2024's major update (One UI 7.0) and I would like the further clarification be applied soon, specifically the S21 and S22 Series as they are yet to receive One UI 6.1.

Larron

Why can’t I save My favourite channels without going to Option, scroll down and select My favourite channels each time I turn on the TV.

T-roy

On the desktop Optik PVR you could delete recordings from the program. With the new Android Cloud recordings you have multiple steps and screens to do this and it is frustrating.

whitewater

Could you add channel 845 Global News Bc One to PikTv. That is my favoritenews channel you offer on Telus.

prhine

TamJay

I’m happy you’ve added Disney + but you’ve made it unnecessarily complicated for those of us that already have a subscription, I think you need to make it so one can just sign into it like we can with Prime, I’m not going to switch & cancel an already paid for subscription. Just make it easy for us please.

KD1

Can Telus develop an action button where we can manually record our doorbell camera? I go live when I hear something suspicious outside and my doorbell camera and recording cannot be turned on. It also cannot be configured to trigger zones for recording. I would feel safe that I can record something that is happening and use it as evidence when filing police reports. FYI found a similar post here from 2020 and still no answer. Where are the experts?

MrSL · ‎10-20-2023

TelusTV-21T STB. When selecting the 'Options' button where it shows 'Jump To Date' add the ability to 'Forward 24 Hours' from whatever point you are currently viewing in the guide... Now, if I am say viewing the guide and want to record a program at 9am which also airs tomorrow. When you select the 'Options' button and go to the 'Next Day', it defaults to 7p.m. time slot and I have to manually rewind to go back to 9am. A much easier solution would be to jump 'Forward 24 Hours' where it displays Jump to Date in the options 🤔

molan · ‎09-11-2023

Telus is blocking outbound access to Azure Managed File Shares via outbound port 445. I understand why they would block inbound Port 445 but I see 0 reason for blocking outbound Port 445. https://azure.microsoft.com/en-ca/products/storage/files This is impacting remote workers within our company and their ability to effectively do their jobs when they are out of the office. I can understand why this may have been done 20 years ago, But Telus the internet has evolved in the last 20 years. You are impacting the use of major legitimate services. Please update your policy. Your competitors don't block this traffic.

gavorner · ‎08-15-2023

On the PVR guide, the "new episode" tags are really valuable and a welcome addition. However, there are errors. This week, for example, Strays on CBC and Shelved on CTV2 have new episode tags, but the details show original airing in 2022. Please add the tags to the online guide and the app guide.

xray · ‎08-13-2023

The system settings menu on the Optik box needs an option to set the volume to Fixed output at maximum or variable volume. The fixed volume at max should be the default setting. Most customers use the TV to control volume so this would eliminate the issues where the Optik volume is adjusted accidentally prior to programming the remote for the TV. The setting would also give customers a quick way to correct the issue without having to reprogram the remote back to the Optik box and then program it again for the TV.

mitcho103 · ‎06-10-2023

we should have access to recently deleted programs in case a recording is accidently deleted. Frustrated when some programs are accidently deleted and we can not recall them.

gjn11 · ‎04-18-2023

Telus TV+ app feedback. Show the 4K channels (such as channel 920) on the guide so we can record programs remotely. I realize this is not playable on our devices. But sometimes there are actual 4K programs that we want to record but can’t see them on the guide on the app.

xray · ‎03-02-2023

I have a couple of suggestions to make Easy Roam more customer friendly: Have a threshold for triggering Easy Roam. There are many phones that for whatever reason leak a bit of data usage even with Data Roaming turned off. If there was a small daily threshold like 1 MB to account for this before triggering Easy Roam then it would help a lot. It's highly unlikely a 1 MB threshold would be abused as most intentional user activity would use much more data than that. Have a grace period just before the midnight where triggering Easy Roam would roll over to the next day instead of counting 2 days of Easy Roam. For example, if I trigger Easy Roam after 11:00 PM then it should count the same as if I triggered it after midnight. This is a common scenario for people flying and arriving late at night at their destination.

ScooDee · ‎02-06-2023

It would be extremely helpful to have the Season # and Episode # in each TV series episode description (i.e. S3E4). Then if a new show catches your attention, you know which episode is airing. I regularly have to look this information up online since it is not shown in the guide. I've seen this information in the On Demand listings, but it would be even more useful in the live guide listings. An example that is quite frustrating is the show Days of Our Lives - the On Demand listings only display Season and Episode numbers with no other information, but the live airing of the show has an episode description that does not appear On Demand. So if you miss an episode, you cannot compare and find which episode you missed. You just have to guess. For this example, On Demand should at least show the original air date of each episode.

TELUS Neighbourhood

External siren for your alarm system

Open up wifi calling for all compatible devices

New TELUS Remotes

Telus tv + app

Enable the Android preference for "Wifi calling preferred"

Add more detail and clarification to the OS Upgrade schedule

My Favourite Channel Menu

Better way to delete recordings

Could you add channel 845 Global News BC One to PikTv

It would be great to have CBC Gem included in the apps.

Disney +

Manual recording doorbell camera

Add 'Foward 24 hours' to the 'Jump to Date' in Options.

Telus is blocking outbound access to Azure Managed File Shares

listings guide "new episode" tags errors

Set fixed Optik box volume on the menu

access to recently deleted programs

Telus TV+ App Suggestion

Make Easy Roam more customer friendly

Guide Improvements - Episode Descriptions