Showing ideas with status Completed.
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When using the voice button on the phone it only shows YouTube results of the search. It should be showing all apps. Shaw has had this for years.
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I have read your responses to others who have already asked, so I am not going to ask when an Xbox-compatible app will be developed for Telus TV+. What I would like to do instead is urge your development team to develop an Xbox app, so that more people may enjoy their TV subscription on the device they prefer. Thanks for your consideration. I will stay tuned to the Neighbourhood forums and social media for any announcements. 😉
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I find the virtual assistant chat to be annoying and so far useless. I don't often need agent assistance but in the past 3 months I have. Each time I have contacted Telus for help I am connected to a virtual assistant who doesn't understand my request and continually offers options that have nothing to do with my query. It is incredibly frustrating. I have needed a call back for each issue so far. In the past I could get assistance by live agents via chat who were helpful and available on my schedule. I can't seem to find an option to chat with a live agent and most recently even my telephone call was answered by a virtual operator who continually gave me help options that didn't match my query. Virtual assistants equals poor customer service.
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Status:
Completed
Submitted on
04-12-2023
06:48 PM
Submitted by
Curtain1023
on
04-12-2023
06:48 PM
Hi, I was moved over from a Vivint system to a Telus system and I used to have my system automatically alarm at 23:00 and disarm at 07:00. This seems like such a basic feature that I didn't ask if it was going to be available after the switch. Had I known it wasn't offered I would not have switched to Telus home security. Please add this basic feature. Thanks, Ryan
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I got many scam calls that appear as a local TELUS number in the 613 area code. Sometimes I miss the call entirely and there is no voice message, so I will return the call because it is a local exchange. The person always says that they didn't call me. And sometimes I'm the one being called, with the person saying "Hey man, you just called me." and I have to explain to a very skeptical person that I did not. What I have learned is that scammers are using local exchanges when they spoof the call display number for precisely the reason that people are more likely to answer if the number is a local exchange. I know that the origination number and the call display number are signalled separately, and that at some point the real origination number is dropped and only the call display number is retained, for efficiency in the signalling. I also understand that there are legitimate reasons for the origination number and the call display number to be different (e.g. The Ottawa Hospital having a single call display number regardless of where in the hospital system the call originates). Despite all that, it seems to me that TELUS could work with equipment providers to come up with a feature that would allow TELUS to screen calls when they enter the TELUS network if the originating number is in a foreign country, does not match the call display number, and is not registered as a legitimate business with special call display considerations. Even if there are still concerns about blocking the calls automatically, they could still be traced and investigated, and blocked on an individual basis.
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I hate this feature when I turn on my Optik TV box. It just slows down performance and I can’t change the channel for like a couple of minutes. Please give us the option to turn off/disable this feature.
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I recently got Telus and they installed a Technicolor FXA5000 network access hub and Arcadyan Boost 2.0 Wifi modems. The modems do NOT have the functionality to disable 'smart steering' OR enable 2.4Ghz Wifi. (That was tried on the admin portal Login) What that means is that customers cannot use most 'smart' devices as they require 2.4Ghz to be set up. ************** Can TELUS please: 1. update the firmware/software of the Arcadyan Boost 2.0 to allow detection of 2.4Ghz band by 'smart' devices even if just temporarily for set up 2. OR ability to disable of smart steering OR does someone know of an alternative method to connect my smart devices ?! Thanks!
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when ever you launch a new technology like recently wifi-6 , there should be an option given to existing customers to switch, if not all then there should be an limited spots and existing member should have an option to fill a form. as when ever u say that this is only for new customers and not for existing then that put a dent in the loyalty of loyal customers. people who are loyal to Telus from last few years and subscribers of all the services they want some special feeling that they are valued as a customers
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