Hi, Since moving to Telus I have had an increase in Scam calls. I had never experienced a scam call until i moved to Canada. Either New Zealand doesn't have scam/spoofed calls (unlikely) or the telecommunication companies have done their due diligence and eliminated the problem for customers. Canada is fortunate in the fact that communication lines are through three companies; Bell, Rogers, and Telus. With spoofing it is 'hard' to track the origin, however its not difficult to track the network they are using. I propose that Telus, works with Rodger, and Bell and in conjunction with Canadian Anti-Fraud Centre to do their due diligence for their customers. Tracking a call to the original network should be relatively easy with then that network operator looking into the PBX switch 'they' supplied that customer. then working with law enforcement to eliminate the problem. Its a very common, reply to a problem here in Canada of "oh that's just the way it is" Not Good Enough! With a ongoing Covid-19 crisis, and unemployment rising as a result. Some customers may not be able to spot a scam caller. So your reactive method of a random number to trick robots is not efficient in a population susceptible to scammers. Therefore, do your due diligence Telus. be proactive instead of reactive, and work towards a solution instead of a band-aid fix. Plus its a great marketing campaign during this time.
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