TELUS Neighbourhood

when ever you launch a new technology like recently wifi-6 , there should be an option given to existing customers to switch, if not all then there should be an limited spots and existing member should have an option to fill a form.   as when ever u say that this is only for new customers and not for existing then that put a dent in the loyalty of loyal customers. people who are loyal to Telus from last few years and subscribers of all the services they want some special feeling that they are valued as a customers   ... View more

I've have assorted shows listed here (Web and App) that I have no desire to continue watching. As best as I can tell there is no way to remove shows from this list. The PVR has a similar problem with the Home screen and continue watching. The only way I've found to remove shows there is to clear the viewing history and that removes ALL shows from the continue watching list.   ... View more

Please make a way to block or delete apps from Optik. I have blocked the channel but they access from menu and there is no way to remove or block. ... View more

Would like to have the option for Mediaset for the Italian channels on optic TV . The last post for this channel was several years ago from someone in Calgary, which stated that with a city of this size and a huge Italian community, it would be a benefit to have the option of having Mediaset, not to mention the city of Vancouver with its big Italian population. I am from a smaller city in BC with a large Italian community , who would also see a benefit for Telus and the customer by offering this option. I would like to see that this option for Mediaset be addressed for optic TV, as BELL DOES offer this channel in their Italian channels.    ... View more

sometimes, I want to turn mute or down the volume of just the Optik on the Go window, not my whole PC. Can you add a volume slider (similar to Shaw's Free Range PC)? ... View more

1) allow us to watch recorded shows on our device instead of only on the TV. Shaw let’s us do that and it’s really handy. I can record shows my husband hates and watch them while I’m doing chores. Forcing me to only watch them on the TV keeps me in one room… 2) please put a progress bar when skipping through shows. It’s so handy to know how far along the show is, for so many reasons. I see the progress bar when I pause but I miss having it when I skip through commercials (like Shaw has). 3) consider having a folder on the PVR called “Deleted Recordings” and when you delete a show, it goes there (instead of “poof!”. That way it can be recovered within a few days if it is needed again, or if it was deleted in error. I miss that feature that Shaw had. Thanks for everything else - otherwise I love my experience with Telus. ... View more

I'm really disappointed that you discontinued My Zen TV.  My children and I watched it regularly weather it was for inspirational stories, self care, cooking, etc.  You have taken away something that has added great value into our lives. ... View more

Hi, I would like to ability to customize the scene so I can state which sensors are turned on. I know you can do locks, lights etc. But I want the ability to actually customize which motion, door sensor etc can be turned on.   Currently I can't even tell which sensor is turned on in the build in ones ... View more

I am suggesting that TELUS please carry OnePlus phones - They are greatly devices & I know they would sell well ... View more

It would be wonderful for TELUS to implement DNSSEC on their domain, it will add another layer of security for their internet subscribers. ... View more

In a work from anywhere kind of world The fact TELUS does not allow WI-FI calling outside Canada is truly bizarre. I have read hundreds of comments on Twitter, Reddit, and on this Forum dating back to 2017 and yet no action from TELUS. If you are ever outside Canada in a concrete building that has great Wi-Fi but poor cell signal. (Much of the Caribbean and other areas of the world). This function will simply never work with TELUS. I ended up having to switch my primary work line away from TELUS in order to address this scenario after 6 years of *hoping*.    Every North American carrier Rogers, Sprint, Verizon etc. all allow this functionality. TELUS loves to compare itself as only "Second to South Korea" - Well in SK They give all their users a dedicated app that allows texting and calling from anywhere in the world!  it is simply inexcusable in our current world. ... View more

Will the price of netflix go up with the Optik TV Plans, from 4$? ... View more

I enjoy watching My Zen TV an am extremely disappointed that you are canceling it, I also enjoyed the NFB channel the you canceled recently.  Keep this up and I may well cancel your services.  ... View more

Would love to see FYI USA, be added to optik TV line up, since we lost Canada's FYI thanks to Corus discontinuing it I miss seeing all those shows you cant see on the other channels...  Hope you guys agree with me!!! ... View more

I think it would be an cool addition to the Optik TV to be able to watch what record on the go!!, I would love to be able to watch it on road like you can on shaw blue curve, If im camping or staying the night it would be cool to watch we recorded off the PVR ... View more

A new feature to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.   This is a basic feature with most home security companies. I would not have signed up with Telus if I had known this feature is not supported. ... View more

While these channels in Theme Packs are ostensibly connected by themes, it seems that many are not the case and haphazardly arranged into what is NOT a theme. Take Favourite Films for example. This Theme Pack has a paltry three channels in it. When IFC was still an available channel, it was included but then removed and not replaced with anything. Why not add MovieTime to this "theme" where it appropriately belongs? Another good example is Mezzo, a music channel but is included in a "Knowledge" theme pack. It seems that Telus is putting channels together haphazardly and calling them Themes when there is no theme to them. It would be nice if Telus would revamp their theme packs to more appropriately reflect the themes they are supposed top represent. ... View more