TELUS Neighbourhood

It would be very helpful to be able to arm and disarm the Smart Home system on a schedule.  For example, to automatically turn on at 23:00 and turn off at 05:30.  My Vivint system did this and it was incredibly useful. Mainly to not set it off accidentally when leaving early in the morning and to not forget to turn it on in the evening. ... View more

These suggestions will improve the customer experience with the *611 IVR. IVR should state what business hours are in case the caller goes to a queue that isn't open IVR should state "high call volumes at this time" kind of message only when there are actually high call volumes IVR should have an option for a callback without losing position in queue in case a waiting caller gets disconnected. Background: Recently I called *611 needing support. I was immediately greeted with "high call volumes, long wait times" kind of message. I waited and after 10 minutes my call was disconnected. Frustrating, to be sure. A disconnect happened again an hour later too. Undeterred I tried later in the evening at 1845h local time. I went through the IVR choices and prompts only to hear "we are now closed please call back during regular business hours" and the line disconnected. At 0645h I tried again ... still closed. At 0705h again, and now I once again hear "high call volumes" message and am then handled by an agent.   The whole experience left a sour taste due to: There is no indication what the hours of service actually are for a given queue The whole "high call volume" message seems to be false if it is in place but there is a near zero wait time Getting disconnected happens but this is excessive (2 out of 2 tries) ... View more

Been a customer over 20 years. I pay $65 and get 10 gb of data. Meh. If someone signed up today first time they could get 25 gb for $85. Basically a better deal than me and I’ve been with Telus again for 20 years. I see no customer loyalty. No special discount on phones. No deal for my plan. Nothing. I’ve asked forever and still nothing happens. ... View more

Alarm.com is compatible with many many z wave devices but Telus blocks their use. In my case I installed a go controller z wave garage door controller. It shows up fine on the 2gig alarm panel as being installed but I have no access to it on alarm.com because telus doesn't allow it.   Allow us to use devices we install that aren't marketed and sold by you. ... View more

There are many many features that Telus hasn't enabled that seem like no brainers. Many other alarm.com companies allow them.   Most notably on the automation page   There is no reason not to allow us to have more control over our own security system. ... View more

I love the call control feature and it is one of the reasons I love being with Telus Mobility. I sometimes need to deactivate the feature because I am expecting a call but don't know the number they will call me from (like a doctor or signing up for a service when an automated call back is generated).  It would be a great feature if we could temporarily disable call control for a specific amount of time (eg. Disable for next 24 hrs). After which, the feature is automatically turned back on. Even better is we could specify a time/date range (eg. Disable from DD/MM/YYYY hh:mm to DD/MM/YYYY hh:mm   Hopefully you can take this suggestion to your development team for consideration for a future refresh. ... View more

Why does the new slim line 2 remote not have an input button? They used to.. input is so important for tv remotes so you can switch between optik box and Apple TV or game console. ... View more

THRE SHOULD BE A BUTON TO UNSUBSCRIBE FROM OUTAGE UPDATE. OR UPDATE ABOUT THE OUTAGE SHOULD ONLY B SENT ONCE THEN THE 2N UPDATE SHOULD BE ABOUT ITS ALRADY BEEN FIX. ... View more

It’s been said a few times. I had my one remote for the pvr for awhile. I got a new box 2020, new remote. Now when it’s fumbled or slides off the couch, buttons are pressed. That was super annoying, I don’t know why it’s more sensitive. But the new tech last week, programmed the remote to the tv (now it handles volume) but I can’t change the source. I do this several times daily, I still need the tv remote. I can’t even find it in menu, it flat out doesn’t exist! It can go right above the On Demand button! ... View more

Hi. We just flipped over to TELUS Security and had I have known that this feature was not available we would’ve stayed with Vivint. There should be some sort of way to auto alarm and deactivate on a schedule. For instance on our old system we had the alarm going on at 11 PM every night and then off at 6:30 AM. No one wants to remember to put the alarm on in our busy lives. I’m surprised that this feature is not available on the system it’s kind of a given that it needs to be. I see someone else posted about it so I’m not the only one who thinks it needs to be done. Thanks. ... View more

Please provide support for ChromeOS.  I can't access OptikTV via the web browser or the Android App version on ChromeOS. ... View more

Context: We have a mobility account with 60+ active lines for our employees and data cards. Currently the only way to view user usage is to enter a phone number and view usage for that line, one at a time. When trying to identify a user or group of users that are using high amounts of data in "real-time" during the billing period (meaning, not for a past month once this information is consolidated on the statement), this method is not at all practical.    In My TELUS, it would be extremely helpful to have an overview screen for data usage that shows all lines and their current data usage so far in the billing period. There seems to currently be a limit of 50 users on an account before it switches to the view method noted above (one line at a time, manually entering each phone number).    For larger businesses, My TELUS in its current form is severely lacking compared to other providers' business account reporting tools. Additional "real-time" reporting tools and easier ways to get to a specific line (list of active line numbers, or even an auto-suggest dropdown when entering a number in the search box) would be a step in the right direction. ... View more

I look at the stock markets every day. Would love to be able to see Fox Business News. Fox business news is approved by the CRTC. Most Canadians invest in both Canada and the USA so it would improve our investment knowledge if we were to have this channel. I'm sure the channel would prove very popular if introduced. Rogers cable has the channel at $4.99 a month. ... View more

It would be great if you could automatically add recording time to all sports recordings. When I was on Shaw years ago it would always ask, when recording sports events, if you wanted to add recording time.   I record hockey games all the time. If the game goes into overtime, or even runs slightly long, the scheduled time isn't enough and the end of the game doesn't record. It would be nice to be able to set it to auto-add 30 or even 60 mins to every recording in the "Sports" category?   I realize I can do it mannualy but it's time consuming and easy to forget in a rush. Plus, that's not the point.  ... View more

when ever you launch a new technology like recently wifi-6 , there should be an option given to existing customers to switch, if not all then there should be an limited spots and existing member should have an option to fill a form.   as when ever u say that this is only for new customers and not for existing then that put a dent in the loyalty of loyal customers. people who are loyal to Telus from last few years and subscribers of all the services they want some special feeling that they are valued as a customers   ... View more

sometimes, I want to turn mute or down the volume of just the Optik on the Go window, not my whole PC. Can you add a volume slider (similar to Shaw's Free Range PC)? ... View more

I'm really disappointed that you discontinued My Zen TV.  My children and I watched it regularly weather it was for inspirational stories, self care, cooking, etc.  You have taken away something that has added great value into our lives. ... View more

Hi, I would like to ability to customize the scene so I can state which sensors are turned on. I know you can do locks, lights etc. But I want the ability to actually customize which motion, door sensor etc can be turned on.   Currently I can't even tell which sensor is turned on in the build in ones ... View more