TELUS Neighbourhood

Hi Telus,   One feature that it looks like Bell is offering on the same STB HW (Arris VIP5662W) is to allow blocking of the 'built-in' TV Apps.  In our family's case, this is Youtube, but it may be Netflix or other apps for other families.  While I know we can block the Youtube Channel (322 I think and we've done this), not allowing the blocking of the TV Apps means our kids are exposed to something we can't control. Please update this feature ASAP as we're leaning towards 'cutting the cord' and this is another reason to do so.   Thanks! -Paul ... View more

With both CBC and CTV being offered in all time zones, it would be appreciated that Global have the same status. Global Winnipeg would fill a gap in your offering for national coverage. Thank you. ... View more

When applied iOS updated to 17, the notification sound for home security was changed/overided and is now shares the sound of stock alerts on the iPhone. Can we change the sound when the home armed, disarmed, and when a door or window is opened? If that is too much, then just an overall unique sound for the home security app. Similar to when the alarm is triggered, the sound is unique and easily identified that there is an issue ... View more

There is a latest new topic list. How about a latest new post so you do not have to scroll to the bottom to find out no new entries in the topics of interest ... View more

Honestly,   get with the program.    You will loose customers because of this.   Wi-Fi Calling Service | Mobility | Videotron    Look around, see your competition. Don't wait for news media to embarrass you all.     ... View more

When a business account has at least one device on a static IPv4 (registered MAC addr), IPv6 is disabled on the WAN interface at the headend. To all relevant engineers at Telus: This provisioning limitation doesn’t make any sense from a customer stand point. You may have customers (like me), who require both a router with a static IPv4 (no IPv6) and a router with both dynamic IPv4 and IPv6 configs. Please accept this post as a feature request. Cheers! ... View more

When trying to do an upgrade online the "estimator tool" does not list my phone model. I purchased the phone under the bring it back program so I want to return it and the credit for it when I buy my new phone. Hello Telus? You should have my phone on file and I should not have to manually type it into your "estimator tool". Also, why is my old phone model not listed when I purchased it under this program? I tried similar names but none of them work and I verified the IMEI multiple times. Telus please get your web people to get their crap together! I can go to your competition... ... View more

I've been delaying purchasing a mobile or cellphone, partly for financial, and partly for environmental/sustainable reasons. Very rarely do I need to make a phone call when away from home, however, I realize that all of the alternative ways of making a call while out shopping or running errands seem to have disappeared. It used to be easy to find a pay phone and make a quick call, and I can think of many situations, some of them emergencies, where people might need and appreciate access to a public phone/mobile. I'd like to suggest that Telus (who I'm told removed pay phones from local libraries) come up with a new, innovative solution to make a publicly available solution to the pay phone for those who are without a mobile, for whatever reason (and there are many). If one were alone in a remote situation where stores have closed, and needed to call for help, it would be great to have a public kind of phone access outside of a gas station, convenience store, or other outlet! As a company devoted to helping people and community, I think this would be a very thoughtful and important service. Many thanks, Teresa C. Victoria, BC ... View more

Dear Telus, Please remove the 1Gbps speed cap on your 5G+ plans. With your new 5G bands (3500 MHz), we are able to achieve speeds well over 1Gbps, but we are limited by the 1Gbps speed cap of the plan for no technical reason. It is not fair that with Bell that uses your network infrastructure, I am able to achieve speeds of 1.6Gbps on the 3500MHz band because they have no such speed cap, but with Telus that owns the network infrastructure, I am limited to 1Gbps for no apparent reason other than greedy business practices. How can you possibly call yourselves the "fastest network" when your competitor is allowed to reach faster speeds than you using your own network infrastructure? This is a mockery of your slogan. Please consider uncapping the speed on the 5G+ plans as soon as possible so we can finally enjoy the full potential of your 5G network, and you can live up to your promise of being the "fastest network". Thank you, A loyal customer. ... View more

Please add a live feed on the guide when scrolling through channels. You used to have this feature on the older guide & optik tv box. It is a feature that is a must to be able to tell what’s on/ whats on commercial / where the games are at. Example tsn 1,2,3 etc. All Sports, tv, news etc. ... View more

New telus digital box issue : One obvious omission is the ability to extend a recording by a set amount of time, and also the allow default settings of this nature. For example, most sport shows (Hockey and Football because that is my thing) run past the program scheduled time to end. Almost every hockey game lasts 2 hours and 45 minutes yet the scheduled time is 2 hours and 30 minutes. When I looked for the option to extend future recordings I found there are NO options available and no ability to set default recording options. I feel this a basic feature that should be fixed with an update. We should not have to record multiple programs individually after a sporting event to avoid missing the end . Please do an update !! ... View more

When I was with Shaw. I can always record my favourite sports team without other games scheduled. Pretty frustrating when I have to go back and check my future recordings and delete games that I didn’t asked for. For a big company like Telus you would think that you would complete with your competitors on over recordings. Not a good way to treat your new customers. ... View more

Should be able to choose team and record all of its games ... View more

it would be great if I was able to stream my Telus home security video streams to my optic TV connected TVs. ... View more

I came over to Telus two days ago from Vivint, who Telus acquired. My Vivint equipment was from 2016 and the alarm automatically turned itself on at 11:30 pm every night. My brand new Telus equipment is unable to do this currently. This solution is software based, and I believe it is owed to all of the customers who became Telus cyst by default in the acquisition. I had to get all new Telus equipment because my 7 year old doorbell camera broke and am now with you for 5 years guaranteed, so please add the feature that I already had. Thanks. ... View more

I would like to be able to forward texts from my phone to my work phone without having to make sure it is on, or connected to my network in a rural area. Both my work phone and personal phone are with Telus. ... View more

We have vacation property in a neighborhood that just recently received PureFibre service.   If we wanted the service, the only option right now is to sign up for a monthly plan, and the cheapest rate plan is $75/month.   We typically visit the property only during the summer, so it doesn't make sense for us to use this plan.   I'm suggesting that Telus offer a plan based on a pay-per-use model, similar to what we have with BC Hydro. The plan would charge a fixed amount per gigabyte used.  I know Telus tracks usage since they know when customers exceed their monthly allocation, so this should be relatively easy to implement.   I expect such a plan would include a one-time installation fee and maybe a small monthly maintenance fee.   ... View more