TELUS Neighbourhood

Jeremiahbootz · ‎05-29-2023

New telus digital box issue : One obvious omission is the ability to extend a recording by a set amount of time, and also the allow default settings of this nature. For example, most sport shows (Hockey and Football because that is my thing) run past the program scheduled time to end. Almost every hockey game lasts 2 hours and 45 minutes yet the scheduled time is 2 hours and 30 minutes. When I looked for the option to extend future recordings I found there are NO options available and no ability to set default recording options. I feel this a basic feature that should be fixed with an update. We should not have to record multiple programs individually after a sporting event to avoid missing the end . Please do an update !!

daved97 · ‎04-16-2023

When I was with Shaw. I can always record my favourite sports team without other games scheduled. Pretty frustrating when I have to go back and check my future recordings and delete games that I didn’t asked for. For a big company like Telus you would think that you would complete with your competitors on over recordings. Not a good way to treat your new customers.

MrX · ‎04-04-2023

Should be able to choose team and record all of its games

jamiepenner · ‎03-16-2023

it would be great if I was able to stream my Telus home security video streams to my optic TV connected TVs.

Bigshow5454 · ‎03-08-2023

I came over to Telus two days ago from Vivint, who Telus acquired. My Vivint equipment was from 2016 and the alarm automatically turned itself on at 11:30 pm every night. My brand new Telus equipment is unable to do this currently. This solution is software based, and I believe it is owed to all of the customers who became Telus cyst by default in the acquisition. I had to get all new Telus equipment because my 7 year old doorbell camera broke and am now with you for 5 years guaranteed, so please add the feature that I already had. Thanks.

Jessekav · ‎02-25-2023

I would like to be able to forward texts from my phone to my work phone without having to make sure it is on, or connected to my network in a rural area. Both my work phone and personal phone are with Telus.

Jpkroeker · ‎02-22-2023

We have vacation property in a neighborhood that just recently received PureFibre service. If we wanted the service, the only option right now is to sign up for a monthly plan, and the cheapest rate plan is $75/month. We typically visit the property only during the summer, so it doesn't make sense for us to use this plan. I'm suggesting that Telus offer a plan based on a pay-per-use model, similar to what we have with BC Hydro. The plan would charge a fixed amount per gigabyte used. I know Telus tracks usage since they know when customers exceed their monthly allocation, so this should be relatively easy to implement. I expect such a plan would include a one-time installation fee and maybe a small monthly maintenance fee.

Harpreett · ‎02-04-2023

Please make voice remote for optic TV not just for pick TV users

bnoronb · ‎01-30-2023

I got many scam calls that appear as a local TELUS number in the 613 area code. Sometimes I miss the call entirely and there is no voice message, so I will return the call because it is a local exchange. The person always says that they didn't call me. And sometimes I'm the one being called, with the person saying "Hey man, you just called me." and I have to explain to a very skeptical person that I did not. What I have learned is that scammers are using local exchanges when they spoof the call display number for precisely the reason that people are more likely to answer if the number is a local exchange. I know that the origination number and the call display number are signalled separately, and that at some point the real origination number is dropped and only the call display number is retained, for efficiency in the signalling. I also understand that there are legitimate reasons for the origination number and the call display number to be different (e.g. The Ottawa Hospital having a single call display number regardless of where in the hospital system the call originates). Despite all that, it seems to me that TELUS could work with equipment providers to come up with a feature that would allow TELUS to screen calls when they enter the TELUS network if the originating number is in a foreign country, does not match the call display number, and is not registered as a legitimate business with special call display considerations. Even if there are still concerns about blocking the calls automatically, they could still be traced and investigated, and blocked on an individual basis.

BDiddy · ‎01-13-2023

I think this makes a lot of sense. Gone are the days of having to log into a myriad of separate apps or channels. Google TV is the one stop shop that allows viewing of all titles, channels, movies, shows, music from one place. Except...for PIK tv....

dkdheensaw · ‎01-12-2023

Please add the feature to automatically prompt to extend the recording time for live sports. Shaw already does this.

Frustrated123 · ‎01-11-2023

I have a phone picked up a SIM card from a dealer. I did not want to wait weeks for a SIM card to ship to me. I need this new line now not in shipped in 5-7 busses days. There is no way to use your own SIM card. If I call to active I will be charged $50 activation!!!!!! Either let me use my own SIM card or stop charging $50 for activation! Best of both worlds do both! People are paying enough for your services.

Dany11 · ‎12-24-2022

Can we get the feature to arm/disarm the system on a schedule. Used to have this with Vivint and it does not look like you can do this on TELUS security

TftZ9iE75n6d · ‎12-21-2022

There needs to be a way to remove the Weather Network App from the 4k PVRs. The app is intrusive and ruins the entire Optik tv experience.

NoSmoke · ‎12-21-2022

Just enabled Call Control and particularly like its call log feature. I would like to access it periodically but have to log in again each time. Would it be possible to add an option to stay logged in or at least extend the automatic logoff time interval? Thanks.

Mistered67 · ‎12-15-2022

Before Crave TV took over the movie channels, there was an option to see all recently added movies. This is a feature that is truly missed. I almost never watch crave anymore because I don't want to spend 30 minutes scrolling and trying to find one movie that was recently added.

Mistered67 · ‎12-15-2022

I would love to see the ability to save the TV channel settings (customize my guide) on all PVR boxes once. I make the changes on on digital box but they do not carry over to our other box. It is quite frustrating that every week, I need to go in an unselect preview channels from showing up in my guide. While we are at it, can you give us the option to see only "checked" channels in the guide set up? I have to scroll though pages and pages to see channels that were added to my guide by a system update.

Bigmom · ‎12-13-2022

I recently switched from Shaw Blue Curve to Telus Optik and I miss that I can’t watch recorded shows on the Optik app on my phone. For example, I am watching a recorded show on my TV with my husband and then half way through the show I leave to room to make dinner in the kitchen. With Shaw, I would just take my phone with me and watch the rest of the show on the app. However, the Optik app only lets me watch that show “on demand”, and most of the time the show isn’t even available yet. When it is, I have to watch the show all over from the beginning again - with no fast forward ability! Shaw’s app lets me pick up exactly where I left off in the TV room. Please consider adding this very, very useful feature to your great services.

Bigmom · ‎12-13-2022

When I was with Shaw I used a feature that they have that I miss quite a bit. They display a progress bar when I’m skipping ahead or fast forwarding through a show. It let me know where I was in the program and I could make decisions based on that (we can eat when it’s over in 13 minutes, or no, you need to go to bed now since the show is only half over). Thanks for your consideration!

Reg7 · ‎12-12-2022

Add Hardware Security Keys for account security? Some social media & email providers, cloud providers, etc, have accepted security keys for some time now

TELUS Neighbourhood

New telus tv digital box missing recording extension setting

Record one sports team.

Record a team’s games

Home Security Video Stream to TV

Can you please add arm on schedule to Telus home security

SMS Text Forwarding

Vacation Property Internet Rate plan Idea.

Voice, remote

TELUS blocks calls at origination if they have spoofed call display

Incorporate Pik TV into the Google TV Platform

Prompt to extend recording time for live sports

Bring your own device, why cant I bring my own SIM card?

Telus home security

Remove Weather Network App

Option to stay logged in on MyTelus?

Crave TV - New Movies

Saved channel settings on all digital boxes

Recorded shows and Optik app improvement

Adding a progress bar

MFA