TELUS Neighbourhood

ATTN: Telus...... So, I posted the following to your "Facebook" message yesterday, and whomever replied suggested I should post the concerns/suggestions "here". So, here they are....and i HOPE you guys will actually listen and maybe actually do something??......because when they said that there already ARE notifactions being sent out in our "bills", etc.......I can assure you, that is NOT happening whatsoever, because I have never, not even ONCE ever seen ANYTHING about changes or "updates" to my Satellite TV service, channels, or ANYTHING to do with my Satellite TV....EVER. And I don't want to sound "rude" or anything........but it's just not fair. For the amount we pay.....and especially when we PAY for the channels we are "expecting" to watch, etc......we DESERVE to be "notified" when anything will be changed, etc. (ESPECIALLY if channels are getting "removed" for sure)....and that's not happening. Here is the original message..... Hi.......I've got a couple questions/concerns about my "SATELLITE" Tv channels, etc. 1. I have always been looking on my PVR Guide (ch. 271 & 272) usually on a weekly/bi-weekly basis for any new "Free" previews that are happening or any NEW CHANNELS, right? Well, I look there today, and see that ch. 272 (the NEW Channel) is GONE.......not even showing up in the guide at all. Skips from 271 to 273 (the Amber alert ch.) ****I've looked everywhere, and cannot find this anywhere???? Please.......WHERE do I go now to find out where/WHAT "NEW" channels are available for me??? 2. ALSO.......similar to above.............HOW or WHY do we not get E-MAILED notifications about "changes" to our TV Channels????? (or even get a weekly/monthly UPDATE), etc. letting us know what "Free Previews" are available for us??? This is VERY frustrating to be honest.............because sometimes I have looked on the "Free Previews" channel......and find out that a channel (like a movie preview, etc.) has actually been available for a couple WEEKS already.......which I did NOT know about..........unless I constantly check that CHANNEL. There is no reason why we shouldn't be getting an E-MAIL notification / update every couple weeks about CHANGES to our Satellite TV Channels,etc.............because I see you guys are ALSO "changing around" the channel selections occassionally as well.................or REMOVING certain channels, replacing them, etc. Well, we are NEVER told about this. Can you guys PLEASE do something about this???? After all, we DO pay A LOT of money for this service, right?? Do we not deserve to be told when the service actually gets "changed"???? Anyway.........I would REALLY appreciate you guys contacting me about all this..........and hopefully SOMETHING can be done "soon" to resolve all this???? Not just for me, but for ALL of us that subscribe to the "SATELLITE TV Service" Also, I'm sorry for my "tone" in the message...........it's just very "frustrating" when you're used to things for so long.........but then it's changed again and again, but we never get ANY notifications whatsoever. Thank you in advance........and I look forward to hearing from you. Scott Nelson BC SO......there you go.........Now, Telus, can you PLEASE contact me about this?? And PLEASE, especially if any of this is ALREADY in place, we need to figure out why I'm NOT receiving any of the "notifications" at all? And if NONE of this is happening......it's asking very LITTLE for you guys to give that little extra effort for us to provide that "service" you're so well known for after all.......and PLEASE.....just do a "simple" e-mail or something to us to let us know when you guys make ANY changes to our service. And I'm sure EVERYONE out there on Satellite TV would agree with me, too. Thank you for listening....and I HOPE to hear from you. Scott ... View more

Hi Team Is it possible for you guys to bring a amber alert channel to your oplik TV service? Because I saw a amber alert channel on your satellite tv service in the past and was wondering if you could bring it to your Oplik tv service in the future? ... View more

I found this channel in a canadian gardening magazine. It's called 'HortusTV" and its from Oakville, Ontario HortusTV was launched in 2015 in Oakville, ON by a passionate gardener who wanted to bring you the best gardening series from around the world. HortusTV.com Can Telus look into gettin it? I am sure it would be well subscribed. ... View more

I cut the cord 4 years ago. I have internet 150 and I got a special offer to get Optic TV + PVR at $15 a month for 6 months on a 2 year contract. $33 after 6 months. The promo says 125 channels in Essentials. I went to Telus com - there are 41 channels. I called Telus and was intoduced to two other numbers 61 & 84 channels. No place to see these actual channels. It would appear you include music channels in the packages to make the numbers larger. Could you stop doing this? It is confusing. I would also like you to stop counting SD & HD as two different channels. Sure physically they are, but they have the same programming! The CRTC has been trying to lead you to where you need to go to save your industry (cable TV) but you're fighting them (and Canadians) all the way. After this, i'll stick with itunes & netflix. ... View more

Je voudrais voir un forfait international pour appeler ILLIMITÉ du Canada envers n'importe quel pays dans le monde, qui serait abordable pour la classe ouvrière et paysanne, en dessous* de $45 par mois. ... View more

This device is MAGIC for parents with small, medium or large kids  http://www.pcmag.com/review/344240/circle-with-disney   works great with the current Actiontek modems but there's some compatibility issues with the new fiber modem.  Parents really need a way to control their kids usage and Telus support behind this kind of product would make a lot of people happy ( and kids sad! )         ... View more

As the title says, please bring Sportsnet 4k to the channel offerings. TSN 4K is there already, now we needs Sportsnet.   (Directed here by @TELUSsupport so hopefully this is actually monitored) ... View more

So I posted this 'idea' late November, as suggested by a Telus rep -- the rep said that they look at the Ideas and respond to them.  It was never responded to by Telus in a meaningful way -- Some person named Dru closed the idea without any response.  So I am reposting the idea in the hope that the first rep was correct and that Telus actually cares about the suggestions we make:   I am hoping that Telus will be offering "build your own bundles" to go with the full pick and pay.  I see that Videotron has introduced this with 10 channels for $10, 15 channels for $15, and 20 channels for $18. (Channels are picked by the subscriber.) ... View more

How about changing the 4K PVR so you can watch shows that you have recorded when Optic service is disrupted. It makes no sense to me to say that internet is needed to watch a locally (right there in that little black box) recorded and stored (again, right there in that little black box). There is no technical reason to have it set up this way.  No other previous PVR has required that internet is required to watch a previously recorded show. I do not believe the BS someone from Telus claimed it was because of copyright infringement, you have always been able to legally record and play for service you have already paid for. ... View more

I just switched from Shaw and was very disappointed that I could not have my security system video added as a PIP displayPlease allow PIP as a needed  security feature.             ... View more

It would be nice to have an outage Dashboard for the Telus Mobility network, similar to the one you have already for home services: http://web.telus.com/outage-dashboard. I checked with @TELUSsupport on Twitter and they informed me this does not currently exist for mobile network, and referred me here to submit the idea. Thank you for your consideration! ... View more

I think the title says it all...this seems like a no brainer... ... View more

I would like to have the ability to display the time on my TV screen - say in a top corner in translucent text.  The Telus iptv boxes do not display the time on their front at all and it would be useful to see the time in a dark room while I'm watching TV.  The time is shown in certain screens while using the Menu or Options etc so it is available to be displayed. ... View more

Allow users to customize names of Favourites (instead of Favourites2, Favourites3 etc) ... View more

I would like to see TELUS do home security alarm system. Some cable company's have this, with their phone system. This would be a great 'next step' for TELUS. I have phone/optic/internet with TELUS, why not security for my home. ... View more

Stingray badly needs a metal music channel or two.  I had 2 with Cox cable in Tulsa, OK and they were excellent.  I miss them now I am back in BC.   I can't recall who the music provider was, it wasn't Stingray.  I contacted Stingray and they said it is up to Telus what they provide.   There are like 2 Filipino and Arab and whatever else and that is great but can we please have a metal music channel.     Thanks,   Doug ... View more

I know I can watch multiple shows at the same time by recording each one. BUT, if I flip from one to the other, I have lost my place. I want to be able to pause a show, move to another to catch up on that one, then move to the first one and continue from where I left off, and back again. On my previous Bell pvr I could watch 2 football games, for example, and I could pause the spooling on one while I flipped to watch the other that was paused but spooling. ... View more

While I know Telus believes it is competitive in Saskatchewan it makes no sense to pay the your choice pricing when you have Bell coming in a minimum of $20 less with 3gb more data available. For example with Telus a nationwide plan with 12gb of Data is $105, or a customer can go over to the Bell store nearby and pay $85 for nationwide and 15gb of shareable data. This makes it very hard for the dealers to even try and compete. Customers, especially for cellular, shop around and with Bell and Sasktel on every corner, they know the best deal will not come from Telus. I know Saskatchewan is not a big market for Telus but please at least act like you care and try and compete or the numbers here will keep dropping. ... View more

Can you please allow One Plus devices to work? The device is not rooted and running software from the manufacturer, there has to be a compromise. ... View more