TELUS Neighbourhood

I have a couple of suggestions to make Easy Roam more customer friendly: Have a threshold for triggering Easy Roam. There are many phones that for whatever reason leak a bit of data usage even with Data Roaming turned off. If there was a small daily threshold like 1 MB to account for this before triggering Easy Roam then it would help a lot. It's highly unlikely a 1 MB threshold would be abused as most intentional user activity would use much more data than that. Have a grace period just before the midnight where triggering Easy Roam would roll over to the next day instead of counting 2 days of Easy Roam. For example, if I trigger Easy Roam after 11:00 PM then it should count the same as if I triggered it after midnight. This is a common scenario for people flying and arriving late at night at their destination. ... View more

Parents need an option to disable, delete, or even add a pin on apps. The app in particular is Youtube. Everyone knows this isn't an app for kids. Putting restrictions on Youtube itself won't work. It will still allow contents that are not for kids. ... View more

Long Customer Service and Technical Service Waits for all of Telus Services anytime of the day, evening or week. Suggestions: 1) Hire more Telus Reps to answer calls. 2) Please provide voice mail so customers can leave a message or set up A phone system like some companies do where a customer can type in their phone number to receive a call back from Telus. 3) If Telus is unable to handle all the calls and does not have the financing to hire more staff to answer the phone or to upgrade their system to allow us to provide a callback number than it is time for Telus not to take on any more new clients since they are not able to handle the extra business. ... View more

I would like to see the season and episode number when I am browsing the guide. Shaw has this and it was helpful to watch shows that haven’t been watched before. ... View more

Please do as your competitors do and enable wifi calling for all devices that support it rather than only for devices on the Telus provisioning list. It's frustrating that other providers allow this, yet Telus only supports a small list of brands. Sony phones, for example, are not currently permitted. ... View more

It would be extremely helpful to have the Season # and Episode # in each TV series episode description (i.e. S3E4).  Then if a new show catches your attention, you know which episode is airing.  I regularly have to look this information up online since it is not shown in the guide.  I've seen this information in the On Demand listings, but it would be even more useful in the live guide listings.  An example that is quite frustrating is the show Days of Our Lives - the On Demand listings only display Season and Episode numbers with no other information, but the live airing of the show has an episode description that does not appear On Demand. So if you miss an episode, you cannot compare and find which episode you missed.  You just have to guess.  For this example, On Demand should at least show the original air date of each episode. ... View more

I recently switched from Shaw to Telus, and was VERY disappointed I couldnt watch recording on my App. This is easily done on the My Shaw app, hopefully Telus can figure it out soon ... View more

Would like to have the option for Mediaset for the Italian channels on optic TV . The last post for this channel was several years ago from someone in Calgary, which stated that with a city of this size and a huge Italian community, it would be a benefit to have the option of having Mediaset, not to mention the city of Vancouver with its big Italian population. I am from a smaller city in BC with a large Italian community , who would also see a benefit for Telus and the customer by offering this option. I would like to see that this option for Mediaset be addressed for optic TV, as BELL DOES offer this channel in their Italian channels.    ... View more

now that the nvidia shield supports the Pik TV app, please also support it on the Google TV Chromecast.   Bonus Points:  Integration with the Live Channels app on Android. ... View more

I would like to nominate the Sea Turtle as a Critter. These are endangered and thought by making turtles a critter, it could be offered for sale and then a portion of the monies could be donated to any Turtle rescue organizations. From a commercial stand point, Mother Sea Turtles shown with their babies after hatching - caption could be something to do with long distance and having a large family living apart. This could be done for any endangered species made into a critter for sale.   🙂   ... View more

Hello, I am a new Telus TV customer. I have been with Shaw and would like to give you my opinion on what I like best about your service and what I miss from Shaw. I am as bit of a power user. 1) I love how fast the “skip” function works while buzzing through commercials on taped shows. Shaw was WAY slower and had massive lag. 2) I really miss the progress bar while skipping forward. Shaw has that. 3) I miss not being able to watch recorded shows on my device using the Optik app. I could with Shaw. I found it handy when I watched half a show on the TV s added then could catch the rest on my device while making dinner. If I use On Demand I have to watch from the beginning again. 4) I love that I can set up TV recordings using the app. I couldn’t do that with Shaw. 5) I love that a phone call comes on the screen. That didn’t happen with Shaw. 6) Even though I really liked Shaw’s voice remote, it was very imperfect and never ever responded to my commands on the first try. It also was very laggy. I really love your services - and your prices. Keep getting better!! ... View more

As it is now the only siren your alarm system has is on the panel.  In our house the panel is upstairs and the siren can  barely be heard in parts of our basement or not at all in the shop.  If our alarm goes off you can't even hear it outside; wouldn't it make more sense to have a siren outside so neighbors etc can hear when it goes off? It would be nice if you offered extra internal sirens that could be plugged into any outlet but it would really be helpful if you offered an external siren we could plug into our soffit plugs. ... View more

I've have assorted shows listed here (Web and App) that I have no desire to continue watching. As best as I can tell there is no way to remove shows from this list. The PVR has a similar problem with the Home screen and continue watching. The only way I've found to remove shows there is to clear the viewing history and that removes ALL shows from the continue watching list.   ... View more

This was mentioned earlier:   Change sort order of recordings - TELUS Neighbourhood   I like viewing the recordings by date or title but when drilling down to individual shows/series with multiple recordings the default is newest to oldest. This is problematic when you wish to continue to watch a show in a series with multiple recordings as you need to scroll down to the oldest show and then start watching.   If would be nice that for individual shows that the sort order is the oldest first. Then when I go to watch the shows the one I want to watch is first on the list. ... View more

When viewing show descriptions on the Optik TV app or the Watch Optik website the season and episode information is displayed.   I can't see a way to find this information when viewing TV shows on the actual PVR.   It would be nice if this was consistent with the app and web site.   ... View more

Product feature request - Telus connect app It is missing important features to block/filter services/websites that used to be available directly on T3200 The current scheduling and block adult content is not enough. Need to be able to block specific services/websites like we were able to do directly on T3200. Please pass this onto prodcut manager for telus connect app ... View more