TELUS Neighbourhood

I am currently with telus for my q tv internet worth $115 i think. Then another $30 for home security. So a total of $150/mo. Internet and home security on its own would be $90 + $30, a total of $120 monthly. I currently pay $58 for my unlimited internet and i have no problems. So if just added home security then it would just cost me $90/mo. I was trying to find a reasonable and affordable price for just internet and home security but she didn't even give me something close to what i calculated. A feiend of mine in sw calgary is with telus and he pays $60 for internet, tv and hime security. ... View more

I think you should update this App to be able to CAST via google devices the video to your TV. Another option would be to create an app for gaming platforms such as Xbox and PS4.  ... View more

On the PikTV app we can see FXCanada as a live/on demand and when you click it tells us to subscribe please make that a option to subscribe so we can add it as a channel. ... View more

I think a few years ago there was a fireplace channel option that played soft Christmas music. It would be nice to have that option again at the holidays.  ... View more

Telus email appears to block all NDR messages. This is infuriating/irresponsible as you have no indication that a message wasn't delivered?! I mistyped an email address using @telus.net instead of @telusplanet.net (not sure why they both don't work but that's for another time) and the message wasn't delivered. I got absolutely no indication that there was a problem. If I use pretty much any other mail provider I would get something. Here is what I get when I do the the same thing from Outlook.com:   mtlp000080 rejected your message to the following email addresses:   someaddress@telus.net (someaddress@telus.net) <mailto:someaddress@telus.net> The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:   Send the message again, but before you do, delete and retype the address. If your email program automatically suggests an address to use, don't select it. Clear the recipient AutoComplete cache in your email program by following the steps in this article: Status code 5.1.1 <https://go.microsoft.com/fwlink/?LinkId=389363> . Then resend the message, but before you do, be sure to delete and retype the address. Contact the recipient by some other means (by phone, for example) to confirm you're using the right address. Ask them if they've set up an email forwarding rule that could be forwarding your message to an incorrect address. mtlp000080 gave this error: <someaddress@telus.net> recipient rejected   I suspect aggressive spam filters but it's really important to know if your messages are not being delivered.   On a side note fix your webmail.telus.net site as the "Contact Us" button at the top left takes me to:   https://www.telus.com/order/contact-us/en/index.jsp   Which says: This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET   ... View more

Land line option of call control: Can Telus  update the feature so that it automatically allows calls through and the customer chooses who to block? Considering the majority of the calls are from family and friends, it would sure alleviate a lot of time of having to keep going into one's account to 'Accept' certain numbers.  Very annoying.    Also, with the way it is set up now, call control automatically rejects all calls unless the person dials '#8', unfortunately when you are on a call list for work.. they do not take that extra time ... so as soon as the dispatcher gets the automated voice saying dial eight...they hang up and go to the next person on the call list!!   Lost several jobs that way!! And because there are rotating dispatchers... I was unable to go in to my account to 'accept' each number.  It would be a lot more user friendly and less time consuming for the customer to decide if they want to allow the call through, rather than constantly updating their account!   ... View more

I am aware of the DoNotCall lists that are available.  I am also aware of being able to block phone numbers in various ways with land line phone, cell phone and phone devices.   In email, we can turn on spam and scam filters and report scam and spam emails to various providers.   I would like the same for phone calls. When I get a Scam or Spam phone call, I would like to be able to report it by entering code after the call or tagging it on my smartphone and also have others report their spam and scam calls. I would then like to be able to turn on a filter that adds "Possible scam" Possible spam" to the phone number announcement or if confirmed have it just blocked.   1000s of people are being scammed and many are losing money, and identity info, often with high levels of stress as well as individual, businesses and family impacts.  We need to use the "Wisdom of the Crowd" to help us all to be safer. I would like these calls followed up and stopped, but first of all, I would like to be warned, and allow others to be warned proactively. These scams and spam are just getting worse and worse. Both mobility and home Phone service providers need to help to stop these attacks on us.  ... View more

I just got my shiny new Telus SmartHome security system installed yesterday and I’m loving it so far. It’s way better than my old school DSC system that was installed at least 15 years ago.   One thing I don’t like about the new system is having to manually set Exit Sounds (i.e. the beeps) to OFF when setting the alarm to Away on the touchscreen panel. The default value is ON and both myself and the installer couldn't find any way to set the default to OFF. In my case, I almost never want the audible beeps because it wakes up my dog and then he gets upset that I’m leaving the house without him. Telus, can you please make the default value for Exit Sounds user configurable? ... View more

After getting a Boost Wifi setup, I've discovered the My Wifi app is horribly inadequate and does not serve it's advertised purpose.   At a minimum, it needs: - Device specific control - Time schedules - Remotely access controls outside of the network   Shaw's Blue Wave crushes My Wifi and I'm now not even using the new Boost mesh network, but forced to revert back to my own personal router which has Parental Controls that actually work. ... View more

The documentation for Webmail says deleted items are kept for 30 days:   http://webmailhelp.telus.net/en/basic/mail/managing-your-email/#use-the-trash-folder   In reality it's 7 days as that's the retention policy I see on the Deleted Items folder in Outlook. I cannot change this. I really would prefer the 30 days as it's nice to be able to restore files deleted more than 7 ago.   In addition the link to Contact Us at the bottom of the above page doesn't work:   https://www.telus.com/order/contact-us/en/index.jsp ... View more

I like the Telus option, when calling in for assistance, to provide my phone number for a call-back when queues are long, IF THE OPTION ACTUALLY WORKS! On Sunday, August 19, 2018, I called Telus to obtain landline support. On the first call, I was advised that the wait was about 1 hour. I provided my phone number and was advised that I would be called "within the hour". After waiting 2 hours, I called a second time and was advised that the wait was about 30 minutes. I provided my phone number and was advised that I would be called "shortly". I never heard from Telus. I'm not impressed. Your telephone support system clearly needs serious review and repair. ... View more

I wish My Telus would show me what my SmartRing Telephone number is.   Shane. ... View more

  Don't get me wrong, PureFibre is amazing.... especially if you get the PureFibre 150... But any plans to get even faster speed in Vancouver?   While Bell (back East) is having similar technology but offering must faster speed for similar price. And speed goes up to 1 Gbps.   Thanks   ... View more

There is a hidden feature in the T3200M that allows you to make port forwarding more secure by restricting the source IP.  To use it, I used the Tamper Data extension for Firefox.  I changed srvWanAddr to an IP that I trust.  Now, the router allows inbound traffic from that trusted IP only, but not from other IPs.   Feature request: add this to the GUI so that port forwarding may be made more secure without hacks.   This is useful - for example - if I want remote access to my home computer, but only from my office. ... View more

The T3200M is only compatible with  dyndns.com and no-ip.com.  It would be extremely useful if it were possible to add new ones.   Most dynamic DNS services are very easy to configure with a custom URL.  Here is an example of how my router does it.   ... View more

I recently signed up on a 6 month promo to the Fibre 100mbp/s plan which comes with a 500gb cap.  I haven't had TV service in years and have no interest in it but unfortunately the price of the unlimited data is dependent on being a TV subscriber.  $15 if you have TV/Internet and $30 if you only have internet.   ... View more

bring the telus free wifi to calgary ctrain transit 🙂 ... View more

With the new method of billing and only being allotted a certain amount of data, this is very difficult for landlords as most offer internet to tenants. Unfortunately, Landlords have to pay the largest amount for unlimited data so they aren't charged ridiculous rates just because there tenant decided to watch Netflix on the highest quality. There should be a way to have internet cut off if the data limit is reached or a special rate for landlords, or some other method. I know of many landlords switching to other providers (ones that don't charge for over usage) because of this data usage charge, because otherwise they are at a disadvantage in renting there homes/suites by not offering internet. ... View more

So I posted this Idea two months ago in the wrong section and am posting it here in the correct section. With Telus letting us purchase extra data if we are about to go over, why can't they let us keep our plan and offer us more speed? My plan has more data than I need, but any lower plan doesn't have the speed I want. There has to be a better way and I think that if Telus would offer us the ability to purchase more speed without upgrading to the next plan could be the answer. ... View more