Please demonstrate some compassion before cutting the landline phone service to homes, particularly seniors, who do not have access to online services. A courtesy call is all it would take to determine the reason for not paying their bill. The emails have not been received-they missed the memo at the bottom of the last invoice, they are ill just to name a few. We are in the middle of a world crisis, we do not need more stress. We do not all live in the virtual world-nor do we wish to. I remember a time when this was a common practice, what has changed?
