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As of iOS 13.1, there is now a mechanism to transfer an eSIM from an older iPhone to a new one. When I tried this after upgrading my iPhone this year I found that Telus does not yet support this, and I had to get a new physical eSIM card. This increases waste that ends up in a landfill and I think Telus should look into supporting this kind of eSIM transfer.
Just Moved In

Yes I agree. I also think it is ridiculous that the eSIM needs to be mailed out. Surely there is some sort of MFA that can happen in order to provide a customer their eSIM virtually. What if I was in a different province/country when something happened to my phone and I needed to access my sim card immediately?

Community Manager
Community Manager

Thanks for the feedback, we will forward this to our device/sim card teams! 


hey @Amyj 

anything new in regards to transferring esim to a new iPhone without the need of a new esim voucher?