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analeedumalag
Just Moved In
Telus, please extend if not excellent, at least reasonable customer service! For almost two months, you have been billing my Telus account double. I moved/transferred to a new address, but my old address is still being billed continuously. Common sense! If you moved to a new address, it means the old internet service at your previous address is no longer active and should have been deactivated by you. When I called customer service and spent two hours discussing this, they simply told me to manage my online account. However, every time I try to update my online account, it says 'service is not available.' What a burden!
3 Comments
TELUS_Support
Official Support Team
Official Support Team

Hey @analeedumalag - please look for a message from us in your inbox

TELUS_Support
Official Support Team
Official Support Team

Looking at your account, we are looking into the issue and we submitted a ticket to our back-end team to have the issue resolved

A-B
Community Manager
Community Manager